JetBlue

Low-cost airline with enhanced in-flight entertainment

Ground Operations Crew

Shipping & ReceivingConfirmed live in the last 24 hours

Full-timeBoston, MA, USA

About the Job

Requirements

A high school diploma or General Education Development (GED) diploma is required.
One year of customer service or sales experience is required.
Candidates must be at least 18 years old.
Complete fluency in written and spoken English is required.
Candidates must complete an assessment evaluating adaptability, safety orientation, and teamwork using AI- or statistically-based scoring.
Candidates must adhere to JetBlue Uniform Policy Manual standards.
Candidates must be able to work variable hours and flexible shifts, including holidays and weekends, and travel as needed.
Candidates must be able to follow safety guidelines and perform under pressure within fixed time constraints.
Candidates must be able to work in all types of weather conditions.
Candidates must be able to make occasional trips to other locations for training or temporary assignment.
Candidates must be able to give and receive verbal communication and use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers.
Candidates must be able to handle objects up to 50 pounds frequently and 70 to 100 pounds occasionally with assistance or tools, and bend, crouch, and kneel as needed.
Candidates must acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
Depending on the location, candidates may need to acquire and maintain a United States Customs Clearance.
Candidates must possess and maintain a valid driver's license and a driving record from their state of primary residence that meets JetBlue Airways insurance standards.
Candidates must be available for occasional overnight travel (10%).
Candidates must pass a 10-year background check and a pre-employment drug test.
Candidates must be legally eligible to work in the country where the position is located; United States work authorization is required, and the position is not eligible for visa sponsorship.
Internal candidates must be in good standing for attendance, performance, and safety.

Responsibilities

Operate ground service equipment, including motor vehicles, tugs, and elevated de-icing equipment.
Service aircraft using ground service equipment, including potable water trucks, ground power units, tugs, aircraft pushback equipment, lavatory trucks, and deicing trucks.
Work in a ramp environment.
Tag, lift, load, and unload customer bags weighing more than 100 pounds from aircraft baggage compartments and baggage systems.
Operate external aircraft equipment.
Help prepare the cabin for customer boarding and departure, including cleaning seats, seat pockets, floors, galleys, and lavatories.
Assist customers with special needs, including customers who need boarding assistance.
Guide aircraft to and from aircraft parking locations.
Occasionally carry a handheld radio and communicate using proper radio etiquette.
Occasionally assist with loading and unloading mail, small packages, and human remains.
Ensure and maintain a safe environment and operation.
Maintain regular attendance and punctuality, work flexible hours, and be available to respond on short notice.
Maintain a professional appearance.
When working or traveling on JetBlue flights, assist with light aircraft cleaning if time permits.
Promote safety as a Safety Ambassador by supporting the Safety Management System, Safety Policy, and behavioral standards.
Identify and report safety or security concerns, issues, incidents, and hazards through available means, including confidential reporting systems such as the Aviation Safety Action Program and Safety Action Report.
Adhere to applicable laws and regulations, including FAA, OSHA, and DOT requirements, as well as company policies, procedures, and risk controls.
Uphold safety performance metric goals and understand how they relate to the role's duties and responsibilities.

Desired Qualifications

Bilingual skills are preferred.
Previous airline experience is preferred.
Proficiency with the Microsoft Office suite is preferred.

Position Summary

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.

Essential Responsibilities

Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
Works in a ramp environment
Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
Operates external aircraft equipment
Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
Assist customers with special needs, e.g. customers who need assistance in boarding
Guides aircraft to and from aircraft parking locations
Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
Occasionally assist with loading and unloading mail, small packages and human remains
Ensure and maintain a safe environment and operation
Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma
One (1) year of customer service or sales experience
Must be at least 18 years old
Complete fluency in written and spoken English
Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoring.
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Able to follow safety guidelines
Able to perform under pressure and within fixed time constraints
Able to work in all types of weather conditions
Able to make occasional trips to other locations for training or temporary assignment
Must be able to give and receive verbal communication
Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers
Maintaining a positive, good-natured attitude is essential
Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
Available for occasional overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

Bilingual skills
Previous airline experience
Proficient with Microsoft Office suite

Crewmember Expectations

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment

Computer/Electronic Tablet and other office equipment
Ground service equipment
Handheld radios
Public Address System
Jet bridge and/or air stairs (customer enplaning/deplaning equipment)
Free-standing computer kiosks used to identify and process Customer reservations
Light Emitting Diode (LED) screens and signs

Work Environment

Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels
Ability to work weekends or irregular shifts
Able to make occasional trips to other locations for training or temporary assignment
Subject to weather and elevated noise levels within airports
Ability to stand for an extended period of time

Physical Effort

Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed

Compensation

The base pay range begins at $19.17 an hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

About the Company

JetBlue

Low-cost airline with enhanced in-flight entertainment

JetBlue operates as a low-cost airline focused on better passenger experience. It offers affordable air travel with extra amenities such as seat-back in-flight entertainment and, on certain routes, a premium Mint cabin, including transcontinental flights and some transatlantic services. JetBlue’s product combines low fares with higher service standards and differentiated features to attract both leisure and business travelers. Its approach stands out from competitors by pairing budget pricing with added comfort, a track record of profitability through industry downturns, and targeted product upgrades like Mint and transatlantic expansions. The company aims to broaden its network while holding costs steady, extending its reach to Europe and other markets and continuing to optimize operations for sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

Recently Posted Jobs

Explore more opportunities at JetBlue

See more jobs