Community Operations Director

Job Summary

This role serves as a cross-functional operational leader, working collaboratively across the organization to define, optimize, and standardize business processes and operating procedures. It involves partnering with system end-users to design efficient workflows, implement cross-functional process improvements, and documenting operational policies. The role actively contributes to system and operational enhancement efforts by collaborating with Product, Technology, and Clinical leadership, ensuring technology is effectively leveraged to support business needs. It requires strong leadership, communication, and negotiation skills to influence operations across departments, foresee enterprise-level implications of changes, and manage risks and issues through resolution. With strong organizational and time management abilities, this individual provides operational expertise to market leadership, supports execution of P&L goals, and serves as a subject matter expert and guide to peers and teams across the enterprise.

Salary Range: $110,000 - $175,088

Job Description

• Dyad partner to the CMD bringing together operational and clinical excellence to lead the community.
• Work collaboratively across the business to define, optimize, and evolve standard operating procedures and business process standardization across the enterprise
• Work with system/technology end-users to develop optimal system workflows to enable desired business process; Identify and implement cross-functional process improvements
• Document operational policies and procedures
• Working collaboratively with Product leadership, leverage understanding of business process to participate in future requirements gathering for system or operational enhancements or selection, across the enterprise
• Collaborate with Product, Technology and Clinical leadership to optimize and maximize use of selected technology
• Lead, persuade, influence, and negotiate with respect to market operations, as well as within Operations Department and among other supporting departments
• Understand and foresee enterprise/company implications of subtle detail changes
• Track issues/risks and follow through on resolution with departmental leads; Strong verbal and written communication and interpersonal skills, including demonstrated ability to communicate effectively and tactfully to internal and external stakeholders
• Possess highly effective time management and organizational skills to independently manage self to achieve multiple objectives and meet deadlines
• Work and collaborate effectively within a team environment; Contribute to organization’s growth and profitability by providing operational expertise to market leadership
• Serve in a leadership role, providing subject matter expertise, guidance, and direction to team and peers.
• For P&L, remains consulted and informed and is responsible for executing against the goals and targets.

Job Requirements

Required Qualifications:

Education: Bachelor’s Degree preferred, but candidates may be considered with 7-10 years' work experience in healthcare operations (physician practice and/or home health operations preferred)

Experience: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills

Skills: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills.

Physical and Mental Requirements

- Ability to lift up to 20 lbs.

- Ability to stand/sit for extended periods.

- Visual acuity and fine motor skills.

- Ability to travel to locations as needed.

Travel: up to 25% required (overnight)

Work Environment: Hybrid

Pay Range:

MIN - $124,000                     

MID - $160,000                     

MAX - $195,300

Bonus: 20%

Sponsorship Statement

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Pay Transparency Statement

Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

Drug Screening Requirement As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement

Employment is contingent upon successful completion of a background check, as permitted by law.  As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations. 

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans with Disabilities Act

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at [email protected]

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.