Bloomberg

Global financial data, news, analytics provider

Electronic Trading Support Specialist - EMSX Trade Desk

Customer SupportConfirmed live in the last 24 hours

Full-timeNew York, NY, USAIn-person

About the Job

Requirements

A strong client service mindset, communication skills, and problem-solving skills.
Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities.
Strong attention to detail and ability to remain organized under pressure.
Excellent judgment and ability to prioritize competing client requests effectively.
Strong analytical and troubleshooting skills with a structured approach to problem solving.
Ability to collaborate across teams and build strong working relationships.
A proactive mindset and ability to take ownership of issues from investigation through resolution.
Interest in financial markets, electronic trading, and client-facing technology.

Responsibilities

Provide real-time support for clients using Bloomberg's EMSX platform across the AMER region.
Investigate and resolve issues related to order routing, executions, allocations, connectivity, and electronic trading workflows.
Partner with clients, brokers, Product, Engineering, Sales, Implementation, and global support teams to resolve workflow and trading-related issues.
Communicate clearly and professionally with clients and internal stakeholders, particularly during time-sensitive trading situations.
Prioritize multiple client requests while exercising sound judgment in a fast-paced environment.
Monitor trading activity to identify trends, recurring issues, and opportunities to improve client workflows.
Escalate complex product or technical issues with clear documentation and appropriate business context.
Become a subject matter expert in Bloomberg's EMSX platform, electronic trading workflows, and client use cases.
Contribute to process improvements, knowledge sharing, team documentation, and best practices.
Identify opportunities to improve team efficiency through automation, AI-enabled solutions, and continuous process improvements.
Foster a collaborative, team-first environment by sharing knowledge and supporting colleagues.

Desired Qualifications

Experience supporting traders, institutional clients, brokers, or front-office users.
Experience working in electronic trading, trade support, trade operations, brokerage operations, or a trading desk environment.
Knowledge of equities, options, futures, or other financial markets.
Familiarity with execution management systems, order management systems, or electronic trading platforms.
Exposure to FIX Protocol, order routing, execution workflows, or broker connectivity.
Experience using Python, SQL, JavaScript, VBA, or similar tools to automate workflows or analyze data.
Experience working with APIs, logs, trade data, or technical troubleshooting.
Curiosity about emerging technologies, including AI and automation, and interest in improving team processes.

Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data, workflow tools, and transparency to financial markets. Our customers around the globe rely on Bloomberg to make critical investment decisions, manage trading workflows, and stay connected across the financial community.

Our Team

The AMER EMSX Trade Desk team provides real-time support for Bloomberg's electronic trading platform used by institutional trading clients across equities, options, and futures markets. We work directly with traders to resolve trading and workflow issues, answer product questions, and help clients make the most of Bloomberg's Execution Management System (EMSX).

Beyond supporting clients, we partner closely with Product, Engineering, Sales, Implementation, brokers, exchanges, and global support teams to continuously improve the trading experience and shape the future of our platform.

What's the role?

We're looking for a collaborative, client-focused professional to join the AMER EMSX Trade Desk team. In this role, you'll support clients using Bloomberg's electronic trading platform by troubleshooting order and execution issues, answering workflow questions, and helping clients navigate their day-to-day trading activities.

You'll operate in a fast-paced, real-time trading environment where communication, sound judgment, and attention to detail are essential. You'll also work closely with internal teams to investigate issues, improve client workflows, and contribute to the continued evolution of our products and support model.

We'll trust you to

Provide real-time support for clients using Bloomberg's EMSX platform across the AMER region
Investigate and resolve issues related to order routing, executions, allocations, connectivity, and electronic trading workflows
Partner with clients, brokers, Product, Engineering, Sales, Implementation, and global support teams to resolve workflow and trading-related issues
Communicate clearly and professionally with clients and internal stakeholders, particularly during time-sensitive trading situations
Prioritize multiple client requests while exercising sound judgment in a fast-paced environment
Monitor trading activity to identify trends, recurring issues, and opportunities to improve client workflows
Escalate complex product or technical issues with clear documentation and appropriate business context
Become a subject matter expert in Bloomberg's EMSX platform, electronic trading workflows, and client use cases
Contribute to process improvements, knowledge sharing, team documentation, and best practices
Identify opportunities to improve team efficiency through automation, AI-enabled solutions, and continuous process improvements
Foster a collaborative, team-first environment by sharing knowledge and supporting colleagues

You'll need to have

A strong client service mindset with excellent communication and problem-solving skills
The ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
Strong attention to detail and the ability to remain organized under pressure
Excellent judgment and the ability to prioritize competing client requests effectively
Strong analytical and troubleshooting skills with a structured approach to problem solving
Demonstrated ability to collaborate across teams and build strong working relationships
A proactive mindset with the ability to take ownership of issues from investigation through resolution
An interest in financial markets, electronic trading, and client-facing technology

We'd love to see

Experience supporting traders, institutional clients, brokers, or front-office users
Experience working in electronic trading, trade support, trade operations, brokerage operations, or a trading desk environment.
Knowledge of equities, options, futures, or other financial markets
Familiarity with execution management systems (EMS), order management systems (OMS), or electronic trading platforms
Exposure to FIX Protocol, order routing, execution workflows, or broker connectivity
Experience using Python, SQL, JavaScript, VBA, or similar tools to automate workflows or analyze data
Experience working with APIs, logs, trade data, or technical troubleshooting
A curiosity for emerging technologies, including AI and automation, and an interest in improving team processes

Salary Range = 120,000 - 150,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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About the Company

Bloomberg

Global financial data, news, analytics provider

Bloomberg provides financial data, news, and analysis to help professionals make informed decisions and operate more transparently and efficiently. Its products deliver trusted information and insights through technology platforms that connect global financial communities, enable collaboration, and support decision-making. The company differentiates itself by offering broad, reliable data and news across markets, strong customer focus, and a culture that emphasizes collaboration, broad perspective, and doing the right thing for clients, people, and communities. Bloomberg’s goal is to improve market transparency and efficiency by delivering accurate information and tools that empower customers to act confidently and ethically.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1981

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