Routing & Dispatch Administrator

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

A Routing and Dispatch Administrator is a key operational role responsible for coordinating daily routing and dispatch activities to ensure efficient and timely movement of shipments. Through strong communication and collaboration with drivers, carriers, and internal teams, this role supports the execution of daily plans, resolves real-time issues, and helps maintain service and productivity standards. The Routing and Dispatch Administrator works closely with Operations leadership to support transportation performance, optimize routing efficiency, and ensure accurate system updates and reporting. This role requires the ability to work a flexible schedule while maintaining reliable attendance. It is typically based in our Braselton distribution center in an on-site work environment and partners cross-functionally to meet daily operational goals.

Essential Job Functions:

Routing and Dispatch Operational Support (50%)

-     Support the training and onboarding of associates, ensuring they receive ongoing instruction, coaching, and development as needed.

-     Establish and maintain strong working relationships with external customers and vendors, managing daily communications with processing partners, including updates on issues, cancellations, and extensions.

-     Assist in identifying, researching, and resolving operational issues to support efficient workflow and minimize disruptions.

-     Prepare, analyze, and maintain all required daily reports for assigned operational areas, ensuring accuracy and timeliness.

-     Collaborate and communicate effectively with cross-functional teams to support shared operational activities and goals.

-     Partner with supervisors and managers to support shift planning, preparation, and overall operational readiness.

Routing and Dispatch Execution (50%)

-     Schedule customer orders to ensure timely shipment in accordance with established service level agreements (SLAs).

-     Ensure compliance with account-specific and evolving customer requirements, including adherence to guidelines and the creation and maintenance of SCAC codes as needed.

-     Prepare and deliver accurate, timely daily and month-end reporting to support operational visibility and decision-making.

-     Manage load processes from start to finish, including opening and closing loads, routing purchase orders, printing required documentation, and maintaining accurate tracking information.

-     Oversee orders from printed status through final shipment, ensuring accuracy, efficiency, and on-time execution.

-     Maintain an organized, safe, and efficient workflow within the assigned area, ensuring adherence to operational and safety standards.

We’d Love to hear from you if: (Requirements section)

Preferred skills and experience:

-     Proficient in computer systems and Microsoft Office applications.

-     Basic knowledge of transportation, routing, or distribution center operations is preferred.

-     Demonstrates strong multitasking abilities with the capacity to adapt quickly to changing priorities in a fast-paced environment.

-     Exhibits effective written and verbal communication skills.

-     Able to work both independently and collaboratively within a team environment.

-     Applies strong analytical thinking with a high level of attention to detail.

-     Maintains flexibility and a willingness to support other operational areas as business needs require.

OUR Team Members:

-     Lead Courageously: Have a strong sense of personal values that align with our Company values

-     Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

-     Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

-     Drive Growth: Set aggressive goals and implement plans precisely

-     Cultivates Innovation:  Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

-     Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.