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PCNA appoints 2 to new customer service leadership positions. Becki Heinen joins the Counselor Top 40 supplier as director of customer success, while Brandy Ferguson was promoted from within to director of customer care. Key Takeaways - PCNA (asi/66887) has hired Becki Heinen as director of customer success and promoted Brandy Ferguson to director of customer care. - Heinen joins from Facilisgroup, while Ferguson is a 20-year PCNA veteran. The Pittsburgh, PA-based supplier has appointed Becki Heinen as director of customer success and promoted Brandy Ferguson to director of customer care. The news comes just days after PCNA announced the hiring of Kimberly DiGiandomenico as vice president of national accounts. Heinen comes to PCNA with nearly a decade of industry experience. Most recently, she served as director of sales engineering at Facilisgroup, where she focused on building scalable client experiences meant to support revenue growth and long-term client value. Becki Heinen, PCNA (asi/66887) In her new role, Heinen will help lead PCNA's customer success organization and support strategic initiatives designed to enhance the overall customer experience. "My focus will be on identifying opportunities to strengthen our customer success program and connecting the dots across people, process, data and technology," said Heinen. "By translating business needs into solutions that drive adoption, results and revenue, I am excited to help deliver stronger customer experiences and continued success for PCNA." Ferguson, who has been with PCNA for 20 years, will now take ownership of PCNA's customer care organization, including order processing, customer service and customer care operations. She began her career as a customer service representative and retention specialist before moving into management as an operations supervisor. Most recently, she served as a manager at the firm. Brandy Ferguson, PCNA "Heinen and Ferguson bring extensive experience and strong leadership to these critical customer-facing areas," said Lee Kemp, senior vice president of customer success and transformation at PCNA. "Their appointments underscore our commitment to putting customers first and making it as seamless as possible for distributors to work with PCNA." PCNA ranks fifth on Counselor's most recent list of the largest suppliers in the industry, based on reported 2025 North American promotional products sales of $666.6 million.

Facilisgroup hosts annual summit in Chicago. The event welcomed over 600 attendees for professional development and networking. Key Takeaways - More than 600 distributors, suppliers and service providers gathered in Chicago for the annual Facilisgroup Summit. - The summit included education, networking and collaboration, with sessions focused on leadership, AI, sales, profitability, talent development and enhancing the client experience. Facilisgroup, a promotional products industry software provider and partnering community, held its annual Facilisgroup Summit from July 12 to 15. Over 600 attendees, including distributors, suppliers and service providers, gathered in Chicago for professional development, networking and collaboration. Facilisgroup Summit attendees gather at the event's Skyline Social overlooking Lake Michigan. The event included executive presentations, hands-on workshops, peer collaboration, product innovation sessions, supplier engagement and networking, with a focus on topics such as leadership, sales, talent development, profitability, client experience, AI and the future of the industry. The event also celebrated distributor partners through Amplifi Honors, which recognized those who've participated in Facilisgroup's professional development program, and the Supplier Spotlight Awards: * The Innovation Award: Spector & Co. (asi/88660) * Community Champion Award: Parvaneh Frilot, strategic account manager at Counselor Top 40 supplier SanMar (asi/84863) * Breakout Supplier Award: LBU inc (asi/65952) Industry speakers included Ashish Mittal, CEO of ASI; Drew Holmgreen, president and CEO of PPAI; James Armijo, CEO of Inktavo; Mark Gammon, senior vice president of sales at Counselor Top 40 supplier PCNA (asi/66887); Jonathan Isaacson, chairman of Counselor Top 40 supplier Gemline (asi/56070) and a member of the Counselor Power 50 list of the industry's most influential people; and Heather Smartt, CEO and global head of Counselor Top 40 supplier Goldstar (asi/73295) and a member of the Counselor Power 50. Chris Lee, president of Facilisgroup, addresses the audience during the summit. "We sit at the center of a unique ecosystem where innovative solutions, trusted supplier partnerships and meaningful relationships work together to create value for everyone involved," said Chris Lee, president of Facilisgroup and a member of the Counselor Power 50 list. "This collective strength helps our distributor partners accelerate sales growth, increase profitability and build stronger businesses. The Facilisgroup Summit is where that ecosystem comes to life."