Facilities & Security Manager

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

At CarePartners, we are committed to supporting our teams and clients by ensuring our workspaces are safe, efficient, and aligned with operational needs. We are currently seeking a Facilities & Security Manager who will play a critical role in maintaining and enhancing our provincial infrastructure while ensuring compliance, safety, and continuity in a fast-paced and meaningful healthcare environment.

The Facilities and Security Manager is responsible for the day-to-day oversight, coordination, and standardization of facilities operations and security systems across a multi-site provincial network. Reporting to the Senior Manager of Facilities, Security, and Environmental Services, this role serves as a primary operational contact for branches, supporting timely resolution of facilities and security issues, coordinated vendor response, access control, branch training, and consistent service delivery.

This position will work with operations leadership to ensure adherence to lease terms and manage landlord relationships. This position is responsible for the management of building and equipment maintenance schedules, implementation, testing and maintenance of building security systems and in coordination with business and emergency planning, ensuring all facilities related business continuity & emergency plans are kept up to date in compliance with enacted legislation and ensure annual reviews and drills are performed and reported. This position will also assist in ensuring the Company remains in compliance with all building codes, Occupational Health and Safety, Accessibility for Ontarians with Disabilities Act and the Ontario Fire Code along with any additional applicable legislation.

This position will be providing support to our provincial offices and clinics, travel across the province will be required. This position will have in-office requirements based out of our Waterloo, ON corporate office. 

What We Offer

• This position offers a competitive compensation range. The salary range is $85,000.00 to $100,000.00, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.
• Comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

What The Role Involves

As the Facilities & Security Manager, you will:

• Act as the primary facilities and security contact for assigned branches, providing customer service, issue triage, troubleshooting support, and escalation coordination, while building strong partnerships with operational teams and demonstrating a responsive, customer-service focused approach to ensure commitments are followed through to completion.

• Coordinate security system installations, rollouts, maintenance, and troubleshooting in partnership with approved vendors, and collaborate with CarePartners Shared Services, including Information Technology, to ensure reliable network connectivity at all locations and during relocations, renovations, and new site setups.

• Coordinate training with vendors and branch operations on the use of security systems, alarm response processes, and local FOB management expectations, promoting collaboration, transparency, and consistent security practices across the organization.

• Support the development and maintenance of a centralized FOB management process, including access tracking, activation, deactivation, onboarding, and offboarding practices.

• Monitor compliance with security operating practices and report non-compliance, risks, or recurring issues to the Senior Manager.

• Coordinate alert response and escalation pathways involving Operations Managers, Regional Directors, Facilities and Security leadership, and the Senior Manager as required, ensuring effective communication and timely information sharing between Shared Services and operational teams.

• Support day-to-day facilities requests through the ticketing or work order system, ensuring appropriate prioritization, follow-up, and completion of assigned tasks that are approved within budget and/or scope of work, while establishing regular touchpoints with operational teams to monitor progress, gather feedback, identify risks, and address concerns before they escalate.

• Establish and maintain a network of approved external vendors across the province to ensure timely response to facility needs and costs are contained for facilities and maintenance requests.

• Liaise with landlords, vendors, contractors, and internal operations to support timely facilities repairs, maintenance, service calls, and minor site improvements, actively engaging with operational teams to understand local challenges, priorities, and opportunities and incorporating frontline perspectives into planning and decision-making.

• Oversee and manage renovations including but not limited to quote process, legislation compliance, management of budget, workers and other professionals.

• Serve as a liaison between company employees and outside vendors, contractors, and landlords, facilitating effective communication and collaboration to support organizational objectives and operational needs.

• Manage relationships with external landlords for leased properties, including maintaining an active listing of all properties, ownership information, and FAQ for lease terms.

• Negotiation and review of new leases and lease renewals including maintenance of accurate details of lease expiries and rate changes as well as maintain a list of items to highlight during negotiation (i.e. HVAC replacement, lighting fixtures, etc.)

• Check functionality of safety systems (e.g. fire alarm), ensuring regular review of applicable legislation or requirements, and support the necessary updates to ensure compliance (i.e. Fire Code)

• Work collaboratively with the Senior Manager and cross-trained peers to ensure provincial coverage and continuity during absences, periods of organizational change, disruptions, or peak operational demand, providing practical support, regular updates, and clear direction to operational teams.

• Other related duties and required or assigned.

What You Bring

• Post-secondary education in facilities management, property management, security management, business administration, or a related field, or equivalent combination of education and experience.
• Experience in facilities operations, renovations/relocations/construction projects, security systems administration, access control, branch support, vendor coordination, or multi-site service delivery.
• 3 to 5 years of leadership experience in a public-sector setting.
• Experience working with both the federal and provincial health system is considered an asset.
• Experience working in a unionized environment is considered an asset.
• Ability to develop business cases and costing (i.e. project budgets) to support project work (i.e. moves, renovations, etc.)
• Ability to work within a priority-based system where critical thinking and decision making is required to meet timelines and established work plans
• Experience working with external vendors, contractors, landlords, and internal operational partners.
• Ability to occasionally work outside of regular business hours
• Ability to prepare and deliver presentations to individuals and groups
• Knowledge of HVAC, plumbing and electrical systems.
• Hands-on experience utilizing hand tools and equipment to support facility move or renovations projects (i.e. including but not limited to use of hand tools / moving equipment and/or completing equipment installs or minor repairs to offices spaces).
• Knowledge of health and safety, environmental and infection control standards
• Demonstrated strong communication and interpersonal skills
• Valid driver's license, own vehicle and appropriate insurance
• Clear Background Check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.