Medical Office Specialist
About the job
- Maintain confidentiality and adhere to hospital policies, procedures, customer service standards, dress code, corporate compliance, and integrity guidelines.
- Demonstrate thoroughness, dependability, organizational skills, attention to detail, and the ability to manage multiple tasks in a busy medical office environment.
- Effectively communicate and work with patients, families, and physicians and work as a team member.
- Understand and speak fluent Spanish.
- Have a high school diploma or general education degree, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Be certified in basic life support before hire.
- Schedule patients for necessary procedures using the appropriate scheduling system, gather pre-registration and pre-admission information, reschedule patients upon request, document cancellations and no-shows, page medical staff when appropriate, document telephone encounters, manage appointment waiting lists, contact patients for follow-up scheduling, and confirm appointment times and pertinent attendance, education, directions, and parking information.
- Review schedules and pre-registrations to identify duplicate medical record numbers and multiple same-day visits, match demographic and insurance data, verify insurance eligibility and coverage, obtain required authorizations, identify co-payment agreements, maintain petty cash balances, close recurring accounts when appropriate, and reconcile insurance card copies with completed registrations.
- Batch reminder letters, disseminate incoming office mail, review schedules to resolve conflicts, prepare medical records and forms packets, gather diagnostic reports, and batch appointment cancellation and no-show letters.
- Register patients according to training guidelines, collect and record co-payments or prompt payment agreements, issue payment receipts, copy insurance cards, obtain required consents and family documentation, and issue patient identification cards or wristbands as appropriate.
- Perform follow-up scheduling at discharge, reconcile medical records, process physician orders and referrals, and mark no-shows and no-shows requiring rescheduling in the scheduling system.
- Stock supplies in the front desk area.
- Assist with airport pick-up and drop-off.
- Perform other reasonably related business duties assigned by the immediate supervisor or hospital administration.
About the company
Driscoll Children’s Hospital operates as a not-for-profit pediatric health system serving South Texas, with two main campuses in Corpus Christi and the Rio Grande Valley and a network of clinics. It offers more than 30 medical and 13 surgical specialties, including a Level IV NICU, PICU, pediatric surgery, cardiology, oncology, and a pediatric residency program. Care is funded by patient services and philanthropic donations, with a commitment to serve families regardless of the ability to pay. Its goal is to expand access to specialized pediatric care across its service area and to train the next generation of pediatric physicians while growing its facilities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Corpus Christi, Texas
Founded
N/A
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Simplify's Take
What believers are saying
- A $9.1 million PICU expansion opened August 2026, adding 15 beds in Edinburg.
- Shane Casady became COO on September 15, 2026, strengthening operational continuity.
- Driscoll expanded neurosurgery in August 2026, adding Dr. Zulma Tovar Spinoza and capacity.
What critics are saying
- About 80% of patients rely on Medicaid, exposing Driscoll to reimbursement shocks.
- The 2024 Edinburg expansion demands constant specialist hiring and utilization growth to justify costs.
- Conifer's 1,000-plus layoffs signal vendor fragility across healthcare operations, including Driscoll dependencies.
What makes Driscoll Children's Hospital unique
- Driscoll opened Rio Grande Valley's first freestanding children's hospital in Edinburg in 2024.
- Driscoll launched the Valley's first pediatric residency, approved by ACGME for July 2026.
- Driscoll's 4,500 employees support 30-plus specialties across Corpus Christi and South Texas.
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Benefits
Health Insurance
Paid Vacation
Company News
Driscoll named one of three children's hospitals nationwide recognized for excellence in patient-centered care. Corpus Christi, TX, Sept. 29, 2026 (GLOBE NEWSWIRE) - Driscoll Children's Hospital has been named a recipient of the 2026 NRC Health Excellence in Patient Experience Award, recognizing the hospital's commitment to providing exceptional, patient-centered care to children and families. Driscoll was one of only three children's hospitals selected for the Excellence in Pediatric Patient Experience category nationwide. The award recognizes children's hospitals that receive exceptional feedback from patients and families, including how likely they are to recommend the hospital to others. "This recognition reflects what our patients and families experience every day, a team that is highly engaged in caring for children and supporting families through some of the most important moments of their lives," said Eric Hamon, President and CEO of Driscoll Health System. "Every physician, nurse and staff member plays a role in creating that experience. To have that commitment recognized nationally, based on feedback from the families we serve, is something all of Driscoll can be proud of." Patient experience is a critical part of Driscoll's mission to deliver exceptional healthcare to the children of South Texas. From specialized medical and surgical care to everyday interactions with patients and their families, Driscoll works to provide compassionate, family-centered care built around the individual needs of each child. "NRC Health's awards recognize organizations that consistently deliver experiences that earn trust, strengthen loyalty, and improve healthcare for the people they serve," said Trent Green, Chief Executive Officer for NRC Health. The 2026 Excellence in Patient Experience Awards recognize healthcare organizations across several categories, including health systems, hospitals, medical groups, critical access hospitals, specialty hospitals and children's hospitals. Winners are selected using patient experience data collected through NRC Health. About Driscoll: Driscoll is the premier healthcare provider for children in South Texas. We are a nonprofit healthcare system that has served communities in the Lone Star State since 1953. Today, Driscoll is the fastest-growing healthcare system in the region, offering care at the region's only two freestanding designated children's hospitals, Driscoll Children's Hospital in Corpus Christi and Driscoll Children's Hospital Rio Grande Valley, and at specialty centers and clinics across South Texas. Our nonprofit community-based health plan, Driscoll Health Plan, offers Texas families access to local physicians and other lifesaving benefits.
Driscoll names Shane Casady Chief Operating Officer. Driscoll Health System has named Shane Casady, MSHCA, FACHE, as Chief Operating Officer, elevating a longtime Driscoll leader with nearly two decades of experience. Casady will help lead operations across a pediatric health system including two children's hospitals, Driscoll Health Plan and specialty centers and clinics across South Texas. "Shane has grown as a leader alongside Driscoll, and he understands this organization from the ground up," said Eric Hamon, President and CEO of Driscoll Health System. "He has demonstrated a deep commitment to our patients, employees and communities and brings a broad understanding of our operations and mission. I am confident he will help lead Driscoll through its next chapter of growth." Casady most recently served as Vice President of Professional and Support Services at Driscoll Children's Hospital. During his nearly two decades with Driscoll, he has held leadership roles across the hospital and Driscoll Health Plan. His experience includes hospital operations, strategic and operational planning, capital and facility development, major construction and expansion projects, service and infrastructure planning, and enterprise-wide growth initiatives. He has also helped advance Driscoll's government relations, advocacy and public policy strategy. Today, Driscoll has more than 4,500 employees, two freestanding children's hospitals, a nonprofit health plan and dozens of clinics, caring for more than 200,000 patients annually. "I am honored to serve Driscoll Health System in this new role," Casady said. "I have been fortunate to spend my career working alongside people committed to children and families. Driscoll has grown tremendously, but the reason we are here has never changed. I look forward to working with our teams to continue advancing care for the children and families we serve." Casady earned a Master of Science in Health Care Administration from Trinity University and a Bachelor of Arts in Biology from The University of Texas at Austin. He is a Fellow of the American College of Healthcare Executives (FACHE). He and his wife, Ersulyn, are Corpus Christi natives and have two daughters, Ava and Aniston.