Onboarding Manager - ERP Migrations

Onboarding Manager, ERP Migrations

We are looking for a talented Onboarding Manager, ERP Migrations to step onto a fintech unicorn rocketship!

As an Onboarding Manager, ERP Migrations, you will lead ERP migration projects for existing Tipalti customers who are moving from one ERP system to another (e.g., NetSuite, QuickBooks Online, Intacct, SAP, Xero). This is a specialized track within Tipalti's Onboarding Manager career path, focused on some of our most complex, highest-visibility implementation work. You'll guide customers end-to-end — from early discovery and scoping through cutover and hypercare — while acting as a trusted advisor to customer Finance and Accounting stakeholders, often including VP-level leaders. The ideal candidate is self-motivated, detail-oriented, and an excellent communicator who keeps customers and internal partners informed at every stage of the project.

Why Join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

You will be responsible:

• Leading end-to-end ERP migration projects for existing Tipalti customers, managing the full lifecycle from discovery and scoping through sandbox testing, cutover, and hypercare
• Serving as the primary point of contact and trusted advisor for customers' Finance and Accounting stakeholders — including VP-level leaders — with clear, proactive, and professional communication throughout the project
• Partnering with Sales, CSM/SAM, and TAM teams during project intake to capture project details, scope requirements, and coordinate Statement of Work (SOW) preparation and pricing
• Coordinating integration updates between Tipalti and the customer's new ERP, working closely with internal integration and technical teams
• Advising customers on data migration best practices, including vendor data and open bill migration, and use of AP clearing accounts where appropriate
• Assessing project complexity (number of entities/instances, transaction volume, additional integrations, regulatory requirements, parallel run requests) to determine the right level of testing and support
• Planning and executing cutover activities that minimize downtime, with clear advance communication to customers about timing and expectations
• Providing hypercare support after go-live to ensure a smooth transition and quick resolution of any issues
• Maintaining timely, proactive communication with customers and internal stakeholders across the project, including planning for coverage during any absences so momentum isn't lost
• Overseeing project timelines, tasks, and deliverables, keeping customers on track and exceeding expectations
• Contributing to the internal knowledge base, capturing lessons learned and helping colleagues navigate future ERP migration projects

About You

• Bachelor's degree in a relevant field or equivalent practical experience
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
• Hands-on experience implementing and/or integrating ERP applications such as NetSuite, QuickBooks, Intacct, SAP, or Xero (required)
• Excellent project management, written and verbal communication, and problem-solving skills, including experience communicating professionally with senior/executive-level stakeholders
• Ability to work in a fast-paced, deadline-driven start-up environment
• Passionate about customer service and proactively identifying solutions

Preferred

• Accounts Payable and Procurement knowledge
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
• Experience with multi-entity, multi-instance, or cross-border ERP migrations

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.