Architect – Enterprise Application - SAP N 4D

Architect - Enterprise Application - SAP N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Job Purpose 

• The SAP Technical Product Lead is responsible for providing technical leadership across the global SAP application portfolio supporting Order-to-Cash (OTC) and Physical Logistics business capabilities. 

• This role owns the technical governance, standards, lifecycle management, knowledge management, and long-term evolution of the SAP application landscape, ensuring applications remain secure, supportable, standardized, and aligned with business strategy and enterprise architecture. 

• Working closely with Product Managers, Senior Solution Architects, Enterprise Architecture, Application Delivery teams, Platform Engineering, and Business stakeholders, the SAP Technical Product Lead provides technical direction, assesses new business demand, establishes technical standards, and drives continuous improvement across the SAP application portfolio. The role acts as the technical authority for the application landscape, balancing innovation with operational stability while enabling the organization’s long-term digital transformation

Key Responsibilities 

• Play Design Authority role for the OTC/PL in the Product team level, assessing impacts and approving all the initiatives that are going to be related to products and services on this product team. 

• Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business 

• Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed 

• Seek highly automated solutions and new approaches to work for OTC/PL 

• Partnership with Product Owner and/or Functional Experts on continuous improvement, evolution of the product and Lifecycle management 

• Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc) 

• Development management with 3Rd Party vendors based on role model development excellence, with overall accountability on metrics for development 

• Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers 

• Participate on new design for solutions, services and products together with Business stakeholders, Enterprise Architecture, Transformational programs, Strategic Functional Capabilities, Business Partnership, etc. 

• Liaise with the other BCF areas to ensure consistent cross-functional business process design 

• Providing supervision and guidance to development teams around the current product and services design, assuring the design is protected and the global/mandate processes are secured 

• Support Operations in complex and high impact issues and problems as they arise.  

• Continually researching current and emerging technologies and proposing changes where needed 

• Continuously assess the current portfolio and applications lifecycle, assuring the systems have vendor-supported versions and patching, suggesting applications retirement, upgrades or new solutions when necessary. Assessing the systems architecture currently in place (including satellite systems) and working with Enterprise Architecture and Infrastructure to recommend solutions to improve it 

• Building and integrating other products and services to meet the company’s needs 

• Accountable for process and technical knowledge gathering, update and validation of products and services under OTC/PL including documentation/knowledge from external teams that will touch those services and products 

• Support product manager on lifecycle management for products and services across the markets and locations, considering business priorities, budget, current versions and risks  

• Assist with change management activities, including releases and production slots 

Context and Scope 

• Hands on and “can do” attitude 

• Work as part of a high-performance team to delivery end to end all demands from the customers and business 

• Identify opportunities to leverage external best practices and trends to improve processes in line with strategic business needs 

• Maintain up to date OTC/PL related Process, Technical and Functional Documentation 

• Agile and DevOps mindset 

• Great teamwork 

Job Specifications/Qualifications 

• Good communication, especially in English and interpersonal skills 

• Strong analytical and problem-solving skills 

• Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure. 

• Bachelor or higher degree in Computer Science or Information Systems preferred

Knowledge/Experience

• IT Background 

• Experience in SAP Application Delivery Services, Solution Architecture, technical leadership or Product Application Management 

• Extensive experience supporting and evolving complex SAP application Portfolios within global organization 

• Strong understanding of OTC/PL/WMS – Supply chain Business processes  

• Experience in establishing technical governance, standards, and application life Cycle management practices  

• Poven experience in leading technical assessment and technology decision making across multiple portfolio and regions  

• Strong knowledge on application support, service management and operational excellence within Large enterprise environments.   

• ITIL, PMI, Agile, DevOps, Scrum, Lean IT certifications will be a plus 

• Proven leadership and influencing experience with key stakeholders 

• Role model agile behaviours & methods with customers and peers 

• Continuously learning and building skills independently and with external Networks 

• Language: Fluent in English. 

Key Supporting Competencies

• Business Acumen 

• Strategic agility 

• Thought leadership 

• Zero distance to customer 

• Dealing with ambiguity 

• Directing others 

• Conflict Management 

Key Functional Competencies & Technical Skills

• Stakeholder Relationship Management 

• Change Agile 

• Supplier Relationship Management 

• Role model agile behaviours & methods with customers and peers 

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online

Required Skills

Agile Methodology, Applications Support, Ariba, Banking Capital Markets, Cash Counting, Change Management, Client Relations, Collaboration Tools, Conflict Management, Conflict Management Coaching, Conflict Management Training, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, People Leadership, Personal Effectiveness, Project Systems, Risk Management, Sales And Distribution Vistex, SAP Analytics Cloud, Strategic Agility

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application - SAP N

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.