Branch Operation Officer

The overall objective of this role is to provide day-to-day support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Review data quality / control reports against system data/documentation/record to identify true exceptions

• Perform rectifications on true exceptions by updating data in system

• Able to work independently as a maker and also liaise with related teams for follow up action for rectifications

• Escalate for any suspicious exceptions

• Perform a checker role to ensure the system update done by makers are complied with policy requirement

• Oversee the report review/rectification progress to be completed timely

• Have a logical mindset to review the criteria of exception reports

• Able to provide analytic reports on true/false exceptions and improvement suggestions on errors

Qualifications:

• 2-3 years of relevant experience

• Proficient in Microsoft Office

• High level knowledge of related to industry standards and practices

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Self-motivated and detail oriented

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor’s degree/University degree or equivalent experience is preferable

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.