Restaurant Front-of-House Support Staff

Description

 As a member of our Front-of-House Support Team, you play a vital role in delivering a gracious, welcoming experience for every guest. This dynamic, collaborative position supports the Dining Room and Wine Bar in a variety of capacities, including Host/Hostess, Food Runner, and Busser. Above all, our FOH Support Staff embody professionalism, teamwork, and respect—both toward guests and fellow team members. 

The employee is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values; Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork. 

Responsibilities 

This position calls for flexibility and collaboration. Responsibilities often overlap and may be reassigned as needs arise. Performing other reasonable, related duties as requested is an expected part of the role. Your duties will shift according to the needs of the operation and may include the following roles: 

Host/Hostess 

• Warmly greet guests, manage reservations and seating, and maintain a tidy and inviting lobby area 
• Make reservations, edit reservations, based on availability 
• Communicate clearly with servers, kitchen staff, and the Manager-on-Duty to ensure smooth service flow 
• Provide menus, answer questions about the restaurant and resort, and assist with guest inquiries 
• Oversee the dining room seating plan and waitlist to balance efficiency and service quality 
• Thank guests sincerely upon departure and invite them to return 
• Complete side work tasks as requested 

Food Runner 

• Ensure accuracy and timely delivery of all food and beverage items, verifying that orders are plated correctly and meet guest expectations 
• Support servers by delivering items, replenishing beverages, and assisting with special requests 
• Communicate consistently with servers, the kitchen team, and managers to ensure seamless coordination 
• Assist with verifying and packaging To-Go Orders 
• Complete side work tasks as requested 

Busser 

• Prepare and maintain all dining and bar areas, including setting, resetting, and clearing tables promptly 
• Polish glassware and flatware and replenish table settings and service stations as needed 
• Maintain cleanliness throughout service including tables, chairs, and floors to support a tidy and safe guest environment 
• Collaborate with Dishwashers and other team members to ensure constant availability of clean service items 
• Complete side work tasks as requested 
• This job summary is not intended to be all inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management 

Requirements

• Previous restaurant or hospitality experience preferred; resort experience a plus 
• Valid New Mexico Food Handler Permit required; Alcohol Server Permit preferred 
• Flexible availability, including weekdays, weekends, evenings, and holidays 
• Ability to stand or move products throughout an eight-hour shift 
• Ability to lift up to 50 pounds and work safely around heat, steam, noise, and cleaning chemicals 
• Strong manual dexterity and sensory awareness 
• Ability to follow verbal and written instructions 
• Consistent attendance and punctuality 
• Ability to meet uniform, grooming, and hygiene standards 

Personal Skills 

• Excellent communication, organizational, and interpersonal skills 
• Warm, courteous, and professional demeanor 
• Ability to remain composed under pressure 
• Strong teamwork and collaboration skills 
• Ability to work independently in a fast-paced environment 

Work Environment 

• Fast-paced restaurant and resort setting 
• Regular interaction with guests, servers, kitchen staff, managers, and dishwashers 
• Extended periods of standing, walking, and moving supplies 
• Exposure to heat, steam, noise, cleaning chemicals, and wet or slippery surfaces 
• Indoor and outdoor work in changing weather conditions 
• Movement across uneven terrain and multiple stairs 
• Flexible scheduling, including evenings, weekends, and holidays 
• Frequent changes in duties based on operational needs 
• Team-oriented environment requiring clear communication and collaboration 

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions. 

If you require reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. 

Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

 INDOSRHP