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Channel Talk

AI-powered customer messaging and CRM platform

Legal Counsel

Legal Counsel & Legal SupportConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • Hold a Korean lawyer qualification and have 3 to 8 years of advisory experience at a law firm or in-house.
  • Be able to assess issues by weighing the scale of risk and applicable conditions, and reach actionable conclusions rather than dividing issues only into possible and impossible.
  • Be able to make decisions when information is insufficient and clearly document the rationale.
  • Communicate concisely and clearly so colleagues without legal training can understand and act.
  • Have an interest in how AI products work and actively use AI tools in work.

Responsibilities

  • Review new and AI feature plans from the planning stage and design conditions for launch.
  • Analyze regulations applicable to products, including the AI Basic Act, Personal Information Protection Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, and Telecommunications Business Act, and determine response approaches.
  • Maintain the terms of service, privacy policy, and in-product notices in Korean, English, and Japanese.
  • Review and negotiate contracts with domestic and international enterprise customers, partners, and suppliers.
  • Set company standards for customer terms that receive close scrutiny, such as data processing agreements and security addenda.
  • Create and improve standard contracts, review playbooks, and internal legal guides.
  • Expand the scope in which colleagues can make decisions independently and build processes that prevent Legal from becoming a bottleneck.
  • Support key corporate decisions, including board matters, shareholder meetings, investments, and stock options.
  • Oversee legal operations for the Japan and U.S. entities in collaboration with local counsel.
  • Organize facts and establish the company’s position in customer disputes or inquiries from regulators.
  • Analyze root causes and improve processes to prevent recurring issues.

Desired Qualifications

  • Experience as in-house counsel at an IT, SaaS, or AI company.
  • Experience working at regulators such as the Personal Information Protection Commission or the Korea Communications Commission, or responding to investigations or sanctions.
  • Advisory experience in privacy and data matters.
  • Experience negotiating data processing agreements and security terms with enterprise customers.
  • Ability to review and negotiate contracts in English or Japanese.
  • Privacy-related credentials such as CIPP, CPPG, or ISMS-P auditor certification.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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