Retail Sales Associate
About the job
- Provide a copy of a completed Cannabis Retail Certification (CannSell) license.
- Provide a clean criminal background check before the start date.
- Have at least 2–3 years of retail experience in sales and customer service.
- Have knowledge of and passion for cannabis and accessories.
- Be available for shift work Monday through Sunday according to business needs.
- Be able to compute basic mathematical problems.
- Have attention to detail.
- Be able to educate customers and the community about cannabis benefits without giving medical advice.
- Be able to work nights, holidays, weekends, and at different locations.
- Greet customers and discuss the type, quality, and quantity of merchandise or services required.
- Maintain a high level of product and service knowledge.
- Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
- Participate in merchandising and promotional activities for accessories.
- Maintain store conditions to established standards.
- Adapt communication style to deliver information effectively to a range of individuals.
- Maintain professionalism, tact, diplomacy, and sensitivity when representing the company.
- Attempt to calm irate customers by explaining situations and resolving issues to the best of one's abilities.
- Take customer orders and prepare products and merchandise for purchase.
- Ensure customers are satisfied with issue resolutions and the resolution process.
- Assist with merchandise displays and inventory management.
- Ensure accuracy in transactions, inventory, and procedures.
- Participate in store maintenance.
- Work with management and other employees to maximize store sales and in-store presence.
- Answer external and internal phone calls and transfer them to the appropriate person or Store Manager.
- Adhere to health, safety, and security regulations and required standards.
- Follow company policies and procedures as directed by the Store or Assistant Managers.
- Be available to work any shift depending on store operations.
- A valid First Aid certification is considered an asset.
About the company
Choom offers curated cannabis experiences with an emphasis on education, curated product selection, and welcoming environments. Customers access cannabis products and related education, guided by staff who enhance the experience through storytelling and community vibes. It differentiates itself through a focus on educating customers, a storytelling heritage linked to the Choom Gang, and purpose-built environments that elevate the purchasing and consumption experience. The goal is to provide high-quality cannabis experiences and elevated service that helps people learn, explore, and enjoy cannabis in a social, engaging way.
Company Size
11-50
Company Stage
IPO
Headquarters
Vancouver, Canada
Founded
2017
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Simplify's Take
What believers are saying
- High Tide posted Q2 2026 revenue of C$179.3 million and record gross profit.
- Canna Cabana held 12% market share and 1.9 times peer-store revenue in Q2 2026.
- Management plans at least 20 new Cabanas in 2026 using internally generated cash flow.
What critics are saying
- Ontario and Saskatchewan approvals gate openings, delaying Lindsay, Orléans, and Regina revenue.
- U.S. cannabis banking and e-commerce rules still cap national expansion and financing flexibility.
- Remexian’s German medical-cannabis exposure ties results to foreign regulation and reimbursement shocks.
What makes Canna Cabana unique
- High Tide runs 232 Canna Cabana stores by September 2026, Canada’s largest chain.
- Cabana Club reached 2.65 million members in August 2026, strengthening repeat demand.
- BMO backed High Tide with C$40 million facilities on August 5, 2026.
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Benefits
- Performance Bonus