Critical Facilities Operations Manager - Data Center Operations

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T powers everything Apple does for customers and the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question. Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. Bring passion and dedication to your job, and you never know what you could accomplish. We are actively seeking a Data Center Operations Manager who will excel among a team of problem solvers and doers, committed to working in a high-demand Critical Data Center environment that values continuous improvement while embracing change. Apple's Data Center Operations team thrives with individuals like you who take pride in owning the services we provide in our critical environments, excel at actively managing and maintaining systems that expand our customer support capabilities, and help the world in their daily lives!

Minimum Qualifications

Bachelor's degree or equivalent work experience in a data center or similar mission-critical environment 10+ years of related experience with a proven record of progressively growing responsibilities in data center and systems management or similar mission-critical environments, with a strong background in standard methodologies in areas such as safety and compliance, infrastructure monitoring, change management, or business continuity/disaster recovery. Experience managing hyper-scale data centers or other mission-critical environments with facilities infrastructure of size and complexity commensurate with Apple’s data centers at a strategic level Experience managing or contributing to operational and capital budgets alongside experience in vendor management, procurement, or contract administration. Demonstrated experience managing end-to-end critical infrastructure projects from initial scoping and budgeting through execution and commissioning. Ability to ensure 24/7 site integrity and system reliability by enforcing standard processes, maintenance and safety practices, and disaster recovery for a 24×7 critical data center support model. This includes on-call support and emergency response, coordinating with other critical facilities professionals to perform corrective repairs, and executing incident reporting and root cause analysis. Working knowledge of NFPA 70B and NFPA 70E requirements, with the ability to apply these standards to data center critical infrastructure and safety programs

Preferred Qualifications

15+ years of related critical facility management experience with a proven record of progressively growing responsibilities Cross-functional collaboration with all departments within the critical data center ecosystem — including EHS, Site Services, Logistics, Engineering, Construction, Procurement, and Finance — to achieve operational excellence and support overall business objectives Experience implementing operational best practices to increase efficiencies, reduce operational expenditures, and promote a safety-first culture for both internal and external employees Ability to work well under stress and handle difficult situations Strong collaboration, organizational skills, and professional demeanor

Description

The Data Center Operations Manager partners with senior leadership to deploy best practices and foster a culture of continuous improvement. You will manage and mentor the local facilities workforce while building collaborative relationships. Using strong communication skills, you will translate data into actionable insights and provide leadership with risk-mitigation strategies and creative solutions to optimize campus operations. Responsibilities include: • Collaborate with managers across the Apple Data Center portfolio, including but not limited to Design and Development, Engineering, Capacity Planning, Procurement, Finance, Construction, and local on-site leadership • Provide direct-report and indirect functional leader oversight that supports Construction, Capital, Operational, and Enhancement Projects. Ensure timelines are met, and scheduling is de-conflicted and prioritized alongside operational and repair activities • Continuously review and provide constructive input on current processes and policies, initiating change as operational standards evolve, ensuring operational excellence remains at the forefront of personnel safety • Manage Vendor and Contractor relations during Quarterly and Annual Business reviews, ensuring SOW’s and MSAs meet minimum expectations and compliance standards per the service contract. • Establish, review, and Drive Operational and Capital Expenses and Procurement meetings to ensure financial obligations, schedules, support, and budgets are managed accordingly and remain on track • Translate organizational initiatives (SLAs and SLOs) into actionable expectations, guiding Chief Engineers, Supervisors, and SMEs to implement and track key site performance metrics, including but not limited to: - Facilities Condition Index - NFPA 70B and 70E - CMMS Planning, Scheduling, and Completion - Break Fix and MTTR - Compliance and Safety