Account Manager - Homes

Get to Know Our Team 

Agoda Homes - a core business line within Agoda - supports a wide range of non-hotel accommodation types including serviced apartments, homes, private villas, farm stays, chalets, boats, and more. While these accommodations have always been available on Agoda.com, today’s evolving landscape demands a sharpened focus on expanding supply and elevating quality. Our team builds long-term, cross-cultural partnerships that create exceptional value for Agoda, our partners, and our customers. 

The Opportunity 

This role is responsible for expanding the supply of non-hotel accommodations in Taiwan, strengthening partner relationships, and improving the quality of Homes supply. The ideal Account Manager- Homes has experience in the homes, hotel, or travel industry - especially online travel - and will manage accommodation partners to unlock opportunities for mutual business growth. 

The role includes sourcing and acquiring new supply, maintaining and optimizing existing relationships, and combining on-the-ground insights with data analysis to uncover strategic opportunities. You will communicate key findings to internal and external stakeholders and contribute to projects such as developing a host community network to accelerate supply growth. Key responsibilities of the role include managing relationships with our key supply partners in the Taiwan market, including ensuring we obtain the best prices and availability for our customers. 

This position is based in our Taipei office. You will work closely with colleagues across regional and central teams, including teams in Thailand, South Korea, Japan, and more. 

In this role, you will be responsible for: 

• Leverage analytical and problem-solving skills to drive the supply health of assigned portfolio  
• Grow the business through targeted sourcing of new accommodation partners 
• Optimize existing supply by offering products to match market demands, improving business performance for accommodation partners, as well as ensuring we receive competitive rates and availability for our customers 
• Build trusted relationships with decision makers; use a consultative approach to increase engagement with Agoda’s programs 
• Report weekly/monthly KPI’s and key metrics internally to showcase successes and highlight potential opportunities   
• Support Agoda homes’ regional & global leadership in executing scalable initiatives/projects to drive homes business growth  
• Assist in developing a community of host network, host events, attend relevant events in the market  
• Prepare materials to aid in growing our business during partner meetings  
• Consolidate feedback from hosts to understand product gaps/feature requests  

Please note that responsibilities may evolve based on business needs. 

What You’ll Need to Succeed: 

• Bachelor’s degree or equivalent in relevant fields 
• Fluency in both Chinese (for partner engagement) and English (for internal communication) 
• Minimum 4 years of experience in e-commerce, technology, or internet industries in B2B sales or similar partner-facing roles 
• Proven track record of a self-starter who can think out-of-the-box and autonomously execute projects in a fast-paced environment  
• Results-oriented strategic thinker, who is assertive, creative and open to innovate 
• Fast learner, adapts well to, and is energized by change  
• Strong business development skills, with the ability to build and develop relationships with our key partners, and acquire new hosts on our platform
• Ability to effectively execute the team’s vision, while communicating and getting buy-in from key stakeholders
• Strong interpersonal skills & ability to influence both internal / external stakeholders. A collaborative mindset with strong execution and a “get-it-done” attitude
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, and similar.