Lead Business Analyst - Service Delivery/IX Platform

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking a Lead Business Analyst to join our global IX Platform team, where innovation knows no borders. This team delivers core platform capabilities that connect airline systems, streamline complex workflows, and power critical distribution and servicing operations for airline partners worldwide. With an inclusive culture and flexible work environment, we work together with boldness, curiosity, and commitment so we can all win together.

As a Lead Business Analyst, you will serve as a vital bridge between airline customers, product teams, and engineering organizations. You will take ownership of functional scope, translate complex airline requirements into actionable specifications, and guide delivery to ensure solutions address real operational challenges. This is not a coding role, but it requires strong technical understanding and the ability to work closely with engineering teams. This position demands analytical thinking, deep domain depth, and technical fluency to manage demanding customer relationships and drive continuous improvement across international delivery teams.

What You'll Do

• Requirement & Domain Leadership: Partner directly with airline customers to analyze operational challenges, workflows, and business goals, translating them into structured functional requirements. Apply airline domain knowledge across retailing, distribution, servicing, offer/order management, pricing, or operations to align platform capabilities with industry standards.
• Technical & System Collaboration: Bridge business and technical teams by evaluating system behavior, APIs, data flows, configurations, and integrations to assess operational impact. Demonstrate the ability to understand and discuss APIs, integrations, data flows, system dependencies, configuration, logs, defects, environments, and platform constraints.
• Scope & Delivery Ownership: Independently own complex customer and product topics with minimal supervision. Clarify requirements, refine acceptance criteria, validate edge cases, and document system behavior. Build trust with both customers and internal engineering teams while proactively identifying risks, gaps, dependencies, and unclear requirements before they impact delivery.
• Customer Enablement & Stakeholder Management: Prepare and deliver solution demonstrations to customers, explaining platform capabilities and resolving complex functional or technical inquiries. Navigate demanding customer interactions with composure, addressing misunderstandings and moving escalated discussions toward constructive solutions.
• Agile Execution & Analysis: Analyze complex integration scenarios, platform behavior, and customer issues to deliver clear options, risk assessments, and recommendations. Support Agile delivery activities, including backlog refinement, user story creation, UAT preparation, and post-delivery validation.

What You'll Bring

Required Qualifications

• Experience: Strong experience as a Business Analyst, Functional Analyst, Product Analyst, or Solution Analyst in complex enterprise software environments.
• Technical Depth: Technical fluency with APIs, system integrations, data structures, and configuration parameters—this is not a coding role, but requires the technical capability to work closely with engineering teams and discuss system dependencies, logs, defects, and platform constraints.
• Independence & Ownership: Proven ability to independently own complex customer and product topics with minimal supervision, proactively mitigating delivery risks, gaps, and unclear requirements.
• Customer Facing: Demonstrated ability to work directly with external enterprise customers, build trust, facilitate requirement workshops, and present solutions in high-stakes situations.
• Domain Knowledge: Solid understanding of airline industry processes, including offer and order management, reservations, ticketing, pricing, servicing, distribution, or NDC.
• Agile Expertise: Experience authoring user stories, functional specifications, process flows, and acceptance criteria within Agile frameworks.
• Soft Skills: Excellent verbal and written communication skills in English, with the ability to translate complex concepts between technical and business audiences, alongside strong problem-solving capabilities to navigate ambiguity.

Preferred Qualifications

• Experience with airline platform technologies, travel systems, GDS, PSS, NDC, or order management frameworks.
• Experience supporting customer onboarding, UAT, implementation workshops, or complex production defect analysis.
• Experience collaborating within global, distributed engineering and delivery teams.

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week
• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year
• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
• Baby Bonus: benefit from one-time allowance on childbirth or adoption 
• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
• Employee Assistance Program: find help in free, confidential program with a certified counselor
• Mindfulness & meditation apps: take care of your mental and physical health
• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: access to e-learning platforms as well as join Sabre live learning sessions
• Certification and tuition reimbursement
• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking 
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
• No dress code
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

#LI-Hybrid#LI-KG1