Tesla

Makes electric cars, robotaxis and grid batteries

Factory Software Support Engineer

Software EngineeringConfirmed live in the last 24 hours

Full-timeTilburg, NetherlandsNo salary listedIn-person

About the Job

Requirements

A degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience supporting production software.
Proven experience supporting software in a factory, production, or other high-availability operational environment.
Comfort working on a fast-paced manufacturing or remanufacturing floor, including line-down situations and incomplete information.
Proficiency in C# for reading, debugging, and delivering small production changes.
Affinity with Go sufficient to read, debug, and contribute without being a Go specialist.
Ability to extract and present information from relational databases using SQL and from systems via API calls.
Clear written and spoken English, including incident notes and short briefings for non-engineering stakeholders.
Willingness and ability to take on-call during night hours on a 24/5 schedule.
Direct experience on manufacturing or remanufacturing lines, MES, WMS, equipment interfaces, or shop-floor data flows.
Experience executing station or line software setups, not only ticket handling.
Familiarity with logging, metrics, and tracing to identify failures.
Experience writing short C# or Go fixes that are production-ready, including basic tests and a safe rollout.
Prior on-call experience for a factory or production system.

Responsibilities

Own factory software support for manufacturing and remanufacturing lines in Tilburg, including intake, reproduction, mitigation or fixes, on-line verification, and clear handoff records.
Respond to line-down and degraded software issues under time pressure, and remain engaged until the line can run or a named owner has the issue.
Execute line setups, including configuration, station bring-up, validation, and controlled return to production.
Use SQL against relational databases and API calls to extract, check, and present system activity so stakeholders receive factual information.
Read, debug, and make small C# changes when a support case or setup requires a coding deliverable; use Go to follow and contribute to Go services when needed for a fix.
Work with developers and owners of MES, WMS, equipment, and other factory systems to isolate whether a fault is in the role's systems, another system, or their interface.
Keep runbooks, setup notes, and incident write-ups current for subsequent shifts.
Participate in 24/5 on-call, including night hours, and follow through on incidents during the shift.
Report recurring failures to the team as a short, ranked list of items to harden next.

Desired Qualifications

Dutch language ability is a plus.

Category	Engineering & Information Technology
Location	Tilburg, Noord-Brabant
Requisition ID	286598
Type	Full-time

Job Description

We are looking for a Factory Software Support Engineer for the manufacturing and remanufacturing lines in Tilburg. Support is the job. You are on the floor and on the queue: you take line issues, reproduce them, fix or mitigate them, and close the loop with operations so production can continue. You also execute setups on the lines: bringing stations and factory software into a known-good state, applying configuration, and validating that the line can run. A smaller part of the role is coding deliverables in C#, with enough Go affinity to read, follow, and contribute in that codebase when the fix or setup needs it. You will extract and present facts from relational databases (SQL) and from APIs: what happened, which unit or station, which payload, which error. That is how you brief the line, developers, and the next person on shift. This is a fast-paced factory role, not a desk-only ticket job. You will take on-call during night hours on a 24/5 schedule. Feature work and large projects are not the primary function; they show up as small, targeted coding when support or a setup needs it.

Job Responsibilities

Own factory software support for manufacturing and remanufacturing lines in Tilburg: intake, reproduce, mitigate or fix, verify on the line, and hand off a clear record.
Respond to line-down and degraded software issues under time pressure, and stay with the issue until the line can run or a named owner has it.
Execute setups on the lines: configuration, station bring-up, validation, and a controlled return to production.
Use SQL against relational databases and API calls to extract, check, and present what the systems actually did, so stakeholders get facts rather than guesses.
Read, debug, and make small C# changes when a support case or setup needs a coding deliverable. Use Go with enough affinity to follow and contribute in Go services when that is the path to a fix.
Work with developers and owners of MES, WMS, equipment, and other factory systems to isolate whether the fault is ours, theirs, or the contract between them.
Keep runbooks, setup notes, and incident write-ups current so the next shift does not start from zero.
Participate in 24/5 on-call, including night hours, and follow through on anything that broke while you were on shift.
Feed recurring failures back to the team as a short, ranked list of what should be hardened next. Do not turn the role into a project backlog owner

Job Requirements

Degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience supporting production software.
Proven experience supporting software in a factory, production, or other high-availability operational environment.
Comfortable on a fast-paced manufacturing or remanufacturing floor, including line-down situations and incomplete information.
Proficiency in C# for reading, debugging, and delivering small production changes.
Good affinity with Go: able to read, debug, and contribute without needing to be a Go specialist.
Able to extract and present information from relational databases using SQL, and from systems via API calls.
Clear English, written and spoken, including incident notes and short briefings for non-engineering stakeholders. Dutch is a plus.
Willing and able to take on-call during night hours on a 24/5 schedule.
Direct experience on manufacturing or remanufacturing lines, MES, WMS, equipment interfaces, or shop-floor data flows.
Experience executing station or line software setups, not only ticket handling.
Familiarity with logging, metrics, and tracing so you can find a failure without guessing.
Experience writing short C# or Go fixes that survive production, including basic tests and a safe rollout.
Prior on-call for factory or production system

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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