Fraud Operations Analyst - Mandarin Proficient
About the job
- 0–2 years of experience in a related role.
- Demonstrate clear and concise written and verbal communication.
- Remain unbiased in a diverse working environment.
- Be proficient in Mandarin.
- Be willing to work on a shifting schedule.
- Have a bachelor's or university degree, or equivalent experience.
- Analyze fraud trends, investigate losses, and analyze loss-type data to determine fraud patterns.
- Perform data validation independently in support of fraud management personnel.
- Assist in executing the business strategy by developing and producing management information systems and analyses.
- Make recommendations related to fraud prevention and loss control, and ensure the quality of tasks and services provided.
- Provide guidance and input to department, cross-functional, or cross-area teams focused on process-improvement efforts or projects.
- Monitor, assess, analyze, or evaluate processes and data; identify policy gaps and formulate policies.
- Interpret data, make recommendations, and apply a basic working knowledge of industry practices and standards.
- Assess risk in business decisions, consider the firm's reputation and the safeguarding of Citi, its clients, and assets, drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment to personal behavior, conduct, and business practices, and escalate, manage, and report control issues transparently.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Paid Vacation
- Paid Sick Leave
- Paid Holidays