Manager – Resource Management

Manager - Resource Management

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

• Lead the geo-level Resource Management and Revenue Operations function across Expert Services and Impact engagements
• Manage and develop Resource Managers and Revenue Operations professionals across levels, including coaching, performance management, and promotion readiness
• Build and maintain team bench strength through hiring, skill gap identification, and succession planning
• Shape team standards, playbooks, and operational best practices across Resource Management and Revenue Operations
• Establish a culture of continuous learning, operational excellence, and AI-first thinking
• Lead geo-level capacity forecasting, demand planning, and utilization optimization activities
• Translate business needs into resource strategies that balance delivery excellence with financial targets
• Monitor utilization trends, identify underutilization and capacity risks, and work with Delivery and Practice leadership to maximize revenue burn and staffing efficiency
• Maintain visibility into project pipelines, business development activities, and staffing requirements
• Adjust capacity plans based on changing business conditions
• Drive capacity forecast modeling and analysis to inform hiring, skill development, and partner mix decisions
• Partner with Finance on revenue forecasting and recognition, including labor cost allocation, timesheet integrity, and revenue recognition accuracy
• Coordinate with Revenue Operations on financial close activities, accounts payable and receivable issues, Work Order governance, and partner billing to support clean revenue handoff to SAP
• Provide insights and recommendations to Finance on labor cost trends, margin optimization, and staffing-related financial decisions
• Develop and optimize sub-capacity partner frameworks to flex capacity in support of demand fluctuations and skill gaps
• Manage partner relationships, rate structures, and compliance standards
• Monitor partner performance against service levels and quality expectations
• Monitor partner spend and margin contribution against targets and identify partner mix and utilization optimization opportunities
• Drive P360 adoption and operational excellence across the region
• Coach Resource Managers on compliance, data quality, and accountability for action plan completion
• Leverage P360 metrics and insights to identify growth opportunities, mitigate renewal risk, and improve customer outcomes
• Act as the operational hub connecting Resource Management and Revenue Operations to Delivery, Finance, Sales Operations, and cross-functional partners within the geo
• Lead regular resource forums and escalation meetings with practice leaders, delivery managers, and operations stakeholders
• Facilitate cross-functional alignment and resolve operational conflicts
• Communicate resource status, capacity forecasts, risks, and business insights to leadership in a clear and actionable format
• Partner cross-functionally to evolve Resource Management and Revenue Operations systems, tooling, and processes
• Advocate for operational needs with DT, Finance, and global Resource Management and Revenue Operations leadership
• Support the provision of operational inputs and reporting data for performance-rating and KPI-calibration processes for consultants and delivery staff based on geo-specific needs and leadership requests.
• Develop and leverage data and analytics to identify trends, risks, and opportunities related to staffing, utilization, partner performance, and revenue forecasting and recognition
• Drive process improvements across Resource Management and Revenue Operations
• Embed automation and AI-enabled tools to improve speed, accuracy, and team scalability

Build and maintain operational dashboards and reporting that provide visibility into geo-level Resource Management and Revenue Operations performance

Qualifications -

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications -

Certified Associate in Project Management (CAPM) - SimpliLearnSimpliLearn, Certified Compensation Professional (CCP) - WorkdayWorkday, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)

Required Skills -

Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Stakeholder Management, Storytelling

Language

English (Required)

Language Proficiency -

English (OVERALL - Upper Intermediate - B2)

Additional Job Location -

Job Type

Regular

Master Skill List -

Resource Management

Remote Type -

Remote

Work Shift -

Standard (Romania)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.