Vice President of Operations

The Vice President of Operations, Dream Live Prosper Communities is a hands-on leader responsible for overseeing property operations across DLP’s Texas & Oklahoma multifamily portfolio with a high priority being Houston . This role will maintain a comprehensive understanding of each community and lead all activities related to operational and financial performance throughout the asset lifecycle. The Vice President will develop and execute property-level business plans, oversee capital investments, optimize revenue streams, and implement strategies that enhance operating efficiency, resident experience, net operating income, and asset value. This role requires strong multifamily property management and real estate acumen, along with the ability to build high-performing teams and drive accountability across the portfolio. The Vice President will collaborate closely with the Asset Management, Investments, and Development teams to achieve portfolio performance objectives and maximize long-term value. This position will report to the Senior Vice President of Dream Live Prosper Communities (Property Management). This person needs to be local to Houston. 

What you have already achieved: (Requirements)

• Must live in/near Houston, TX - will work remotely as there is no physical office in Houston
• Bachelor’s degree in Real Estate, Business Administration, Finance, Property Management, or a related field.
• Minimum of 10 years of progressive multifamily property management experience, including at least five years leading a large, multi-site portfolio.
• Proven success improving occupancy, revenue, NOI, resident retention, operating efficiency, and overall property performance.
• Strong financial and operational expertise, including budgeting, forecasting, variance analysis, capital planning, lease-ups, and value-add initiatives.
• Demonstrated ability to build and lead high-performing teams, establish operational standards, and drive accountability across a Houston-based portfolio; experience with AppFolio and Conservice is preferred.

What you are great at: (Responsibilities) 

• Provide hands-on leadership and operational oversight for DLP’s Texas and Oklahoma multifamily portfolio.
• Maintain a comprehensive understanding of each community, including its operational & leasing performance, financial results, physical condition, staffing needs, resident experience, risks, and opportunities.
• Work with DLPC Leadership to develop and execute property-level business plans designed to improve leasing, operating efficiency, resident satisfaction, net operating income, and long-term asset value.
• Partner with the Asset Management and Portfolio Management teams in the creation and administration of annual operating budgets, capital budgets, and associated business plans.
• Supervise the preparation of annual operating and capital budgets, marketing plans, and business plans for all assigned communities under direct management.
• Monitor monthly and quarterly financial performance and ensure all property and portfolio reporting is accurate, complete, and submitted on time.
• Prepare and present quarterly Performance Goals and Roadmaps that prioritize cost and time savings, competitive advantages, performance improvements, and ancillary income opportunities across the assigned portfolio.
• Provide a quarterly synopsis of the assigned portfolio’s performance against established operating metrics and relevant data points, including completed initiatives, actual results compared with desired outcomes, and recommendations for continued improvement.
• Work with DLPC Leadership and DLP Capital Support Teams to create, implement, evaluate, and revise detailed sales, leasing, marketing, and operational plans, programs, processes, and strategies to achieve occupancy and revenue objectives.
• Engage consistently with the Operations team to review and assess property performance related to leasing, marketing, occupancy, revenue, expense management, personnel, facilities, risk management, capital improvements, and other materially relevant matters.
• Oversee major planning and execution initiatives necessary to deliver best-in-class service and performance across the assigned portfolio.
• Collaborate closely with the Asset Management, Investments, and Development teams to achieve portfolio performance objectives and maximize long-term asset value.
• Collaborate with the Legal and Insurance teams to ensure on-site compliance with net vendor, contract review and  incident-reporting system and clearly communicate its purpose, benefits, and ease of use to on-site team members and leaders within the assigned portfolio
• Monitor and ensure the consistent implementation of DLP’s quality-control requirements and brand standards throughout the assigned portfolio.
• Work with IT and Accounting to ensure AppFolio and Conservice best practices and provide appropriate training and ongoing support to property teams within the assigned portfolio.
• Enforce consistent standard operating procedures across the Houston portfolio, including standards for cleanliness, preventative maintenance, director-level site inspections, leasing and sales processes, property-manager responsibilities, reporting, and resident service.
• Champion the implementation of resident-retention programs, evaluate each program’s effectiveness, and recommend improvements based on performance results and resident feedback.
• Conduct regular community visits and property inspections to evaluate curb appeal, cleanliness, leasing activity, maintenance operations, team performance, and delivery of DLP’s brand promise to residents, team members, and the broader community.
• Oversee asset-preservation efforts and revenue-optimization initiatives, including the physical evaluation of properties based on property reports, inspection findings, operating data, and identified risks.
• Provide oversight for property transitions, including contributing to the continued development of processes, tools, and best practices in partnership with the Transitions team when communities are added within the assigned portfolio.
• Anticipate and provide backup leadership and staffing support when needed, including directly managing an assigned Houston property on an interim basis when business needs require it.
• Build, lead, and develop high-performing property-management teams while establishing clear expectations, accountability, and consistent performance standards.
• Ensure all assigned portfolio operations comply with DLPC  policies and procedures, professional standards, legal and regulatory requirements, and organizational best practices.
• Act as a member of the DLPC Leadership team, attending leadership meetings and contributing to the continued buildout and improvement of corporate level processes, strategies and improvements

What you’re motivated by: 

• Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital,  or the sponsors we work with to 10x their business, everything we do is about making an impact. 
• Challenges. You see roadblocks as opportunities and are proactive in finding solutions. 
• Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for fourteen consecutive years. 

Who We Are

What We Do In One Sentence:

We finance the building of Thriving Communities. 

Our Mission:

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing. 

Our Purpose:

To passionately make an extraordinary impact by transforming lives and building Thriving Communities. 

Our Big, Hairy, Audacious Goal (BHAG):

To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.

Our Culture:

• We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves. 
• We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners. 
• We are disciplined, following our exclusive Elite Execution System to develop personally and professionally. 
• We strive to Live Fully, finding fulfillment in all areas of our lives.

Our Core Values:

Driven For Greatness: We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.

Living Fully: We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance.

We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals.

Grit: We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.

Community: We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues.

Authenticity: We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.

Prepared to Win: We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.

Kingdom Impact: We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it.

Twenty-Mile March: We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.

Stewardship: We are guided by our commitments to those who trust us with their capital, their communities, and their careers.

Servant Leadership: We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, parental leave, adoption services reimbursement/learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at [email protected]. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.