Project Manager - Client Delivery
$80k+ Bonus
Mid
Bachelor's
Hudson, MA, USA+1 moreMore locations: Downers Grove, IL, USA
HybridHybrid work is specified for Hudson, Massachusetts.
Project & Program ManagementProject Management
About the job
Requirements
- Exceptional client relationship and stakeholder management skills, with the ability to communicate confidently with technical teams, business leaders, and executives.
- Proven track record of successfully leading client-facing projects from initiation through completion.
- Strong ability to balance business objectives, client expectations, and technical requirements.
- Strong problem-solving and decision-making abilities, with a proactive approach to managing risks and challenges.
- Collaborative leadership style with experience working across cross-functional teams and vendor partners.
- Experience mentoring team members and contributing to a culture of continuous improvement.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- 4+ years of experience managing client-facing IT projects within an MSP, consulting, or professional services environment.
- Demonstrated success owning projects end-to-end with direct accountability for delivery outcomes and client satisfaction.
- Familiarity with cloud, infrastructure, cybersecurity, and managed services solutions.
- Working knowledge of Agile, Scrum, Waterfall, and hybrid project delivery methodologies.
- Proficiency with Microsoft Office applications and project management tools, particularly Smartsheet.
Responsibilities
- Lead client-facing IT projects from kickoff through successful delivery, ensuring projects are completed on time, within scope, and aligned to business goals.
- Serve as the primary point of contact for clients, building trusted relationships and guiding stakeholders through key decisions.
- Develop and manage project plans, schedules, budgets, and milestones to ensure successful outcomes.
- Coordinate cross-functional teams and vendor partners to drive execution and keep projects moving forward.
- Identify and manage risks, dependencies, and scope changes while maintaining project momentum and accountability.
- Facilitate project governance through status reporting, issue resolution, and change management processes.
- Oversee client onboarding and the seamless transition of completed projects into managed services support.
- Ensure deliverables meet contractual commitments, quality standards, and client expectations.
- Maintain accurate project data to support forecasting, resource planning, utilization, and portfolio reporting.
- Champion continuous improvement by contributing to project management best practices, tools, and delivery methodologies.
- Facilitate meetings, provide status updates, and deliver executive-level communications.
Desired Qualifications
- Experience supporting mid-market and enterprise clients.
- Background working for an IT solution provider, Managed Service Provider (MSP), VAR, or similar technology organization.
- PMP, CAPM, or equivalent project management certification.
- Excellent organizational, prioritization, and time management skills in a fast-paced environment.
About the company
Tusker is a national IT and technology solutions provider formed through the consolidation of five regional firms, including ACP CreativIT, Camera Corner, Citon, Versatile, and Mindsight, backed by The Zaf Group. It serves education, healthcare, manufacturing, and government clients across the Midwest and Northeast. The company delivers cloud infrastructure, cybersecurity, modern workplace, and AI and automation solutions through advisory, professional, managed, and lifecycle services. What sets Tusker apart is pairing decades of regional expertise with national scale, a large team of specialists, and partnerships with vendors like AWS, Microsoft, and Cisco. The goal is to make technology stronger and simpler for clients through measurable outcomes and long-term partnership.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
1984
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Simplify's Take
What believers are saying
- September 2026 Fortress SRM deal added about 70 customers and nearly 50 specialists.
- Tusker reported over $300 million sales and targets $500 million within three years.
- July 2026 MSP 501 recognition supports recruiting, credibility, and enterprise selling.
What critics are saying
- Aggressive M&A since 2017 creates integration risk across six hubs and brands.
- Tusker’s growth depends on winning services cross-sell against larger MSPs and MSSPs.
- If cybersecurity expansion stalls, Tusker remains a fragmented regional roll-up, not a platform.
What makes Tusker unique
- Tusker united five regional MSPs under one brand in January 2026.
- Fortress SRM adds 24/7 SOC, virtual CISO, incident response, and forensics.
- 400 employees and six hubs give Tusker local delivery with national reach.
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Benefits
- Flexible Work Hours