Intuit

Tax, accounting, and personal-finance software

Director of Software Engineering

Engineering LeadershipConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaIn-person

About the Job

Requirements

Has built and led consumer-facing platforms at scale serving millions of customers, rather than enterprise clients or internal tooling.
Has shipped artificial intelligence and machine learning in a live, customer-facing production product.
Has led an engineering organization of 50 or more full-time-equivalent employees through a platform transformation, with multiple management layers.
Has experience with customer-expert, customer-agent, or intelligent routing and matching platforms.
Has been a senior India engineering leader in an organization headquartered outside India, building influence across time zones.
Has 18 or more years of software industry experience, including 7 or more years in an executive engineering leadership role.
Has a deep understanding of modern platform architecture, software-as-a-service/platform-as-a-service, distributed systems, and trade-offs among scalability, speed, and cost.
Has defined and led an artificial-intelligence-first strategy at scale, with production examples.
Is technically hands-on and credible with senior engineers.
Has experience with agentic artificial intelligence, large language models, and real-time orchestration systems in a consumer-facing environment.
Has a strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multimodal platforms.
Can influence senior leaders across functions and make timely, informed decisions about short- and long-term goals.
Has driven outcomes where another function had equal or greater authority, without a direct mandate.
Can set an agenda and build India-to-global visibility independently.
Has a proven track record of developing technology strategies that drive significant growth and use artificial intelligence to transform customer experiences.
Can create structure and relationships independently and act without relying on a local peer network or nearby manager.
Takes end-to-end ownership without needing control of every lever.
Has a Bachelor's degree in Computer Science or a related field.

Responsibilities

Transform foundational platform capabilities to be ready for artificial intelligence and agentic systems.
Drive maturity, operational excellence, and engineering excellence across capability areas.
Accelerate assisted-services growth through optimal service margins to support cost-effective scaling.
Lead a team of approximately 90 engineers.
Define the optimal team structure, hire and mentor engineers, and foster career advancement to build a high-performance culture.
Build strategic partnerships with ICS, business segments, VEP Product Management and Experience Design, and India leadership.
Deliver strategic outcomes through the VEP platform across business and technology stakeholders.
Lead the VEP India community.
Drive employee engagement, talent hiring, development, and growth for VEP in India.

Desired Qualifications

Has a Master's degree in Computer Science or a related field.
Experience with customer-expert, customer-agent, or intelligent routing and matching platforms is especially valued.

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With tens of millions of customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview|Job Description

The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26. VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.

Responsibilities

The Director will own:

Platform Transformation

Accountable for transforming foundational platform capabilities to be AI/Agentic ready
Drive maturity, operational and engineering excellence across capabilities spaces
Accelerate assisted services growth through optimal service margins to cost effectively scale

Org Leadership

Lead a team of ~90 engineers
Craft a vision for the optimal team structure — hire, mentor, and foster career advancement to build a high-performance culture

Strategic Partnerships

Key strategic partnership responsibility with ICS, Business Segments, VEP PM and XD, and India leadership
Deliver strategic outcomes through the VEP platform across business and technology stakeholders

VEP IDC Site Leadership

Responsible for the VEP India community of
Drive employee engagement, talent hiring, development, and growth at India for VEP

Qualifications

Experience:

Has built and led consumer-facing platforms at scale — serving millions of customers, not enterprise clients or internal tooling
Has shipped AI and ML in a live, customer-facing product in production — not a lab or a roadmap
Has led a 50+ FTE engineering organisation through a platform transformation, with multiple layers of management
Has experience in customer-expert, customer-agent, or intelligent routing and matching platforms — the closer to this the better
Has been a senior India engineering leader in a non-India HQ organisation— with building influence across time zone gap
18+ years in the software industry with 7+ years in an executive engineering leadership role

Technical Depth:

Deep understanding of modern platform architecture, SaaS/PaaS, distributed systems- trade-offs between scalability, speed, cost
AI-native, not AI-enabled — has defined and led an AI-first strategy at scale. Production examples required
Technically hands-on and credible with senior engineers — earns the room on substance, not seniority
Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment
Strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multi-modal platforms

Leadership & Influence

Exceptional ability to influence senior leaders across functions and make swift, informed decisions on short and long-term goals
Has driven outcomes where another function had equal or greater authority — without a direct mandate
Sets their own agenda and builds India-to-global visibility without waiting to be invited
Proven track record of developing tech strategies that drive significant growth and leverage AI to transform customer experiences
Creates structure and relationships independently — does not need a local peer network or a nearby manager to act
Takes end-to-end ownership even without controlling every lever

Education

Bachelor's degree in Computer Science or a related field (required)
Master's degree in Computer Science or a related field (preferred)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

About the Company

Intuit

Tax, accounting, and personal-finance software

Intuit provides financial technology tools for consumers and small businesses. Its main products are TurboTax for tax preparation, QuickBooks for accounting, and Mint for personal finance management. These tools typically operate on a subscription basis or behind transaction fees, with features that help users file taxes, track income and expenses, and manage budget and goals. The software ecosystem is designed to connect tax, accounting, and personal finance in one place, improving workflows for individuals, freelancers, and small business owners. Security is a priority, with measures like multi-factor authentication and anti-fraud protections to protect user data. Intuit’s goal is to help people achieve financial well-being by educating users and delivering easy-to-use, reliable financial software across different needs and customer segments.

Company size: 10,001+
Company stage: IPO
Headquarters: Mountain View, CA
Founded: 1983

Recently Posted Jobs

Explore more opportunities at Intuit

See more jobs