Veeva Systems

Builds cloud software for life sciences

Clinical Operation Consultant - Anz

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeMelbourne VIC, AustraliaNo salary listedIn-person

About the Job

Requirements

At least 6 years of experience in a customer-facing role, such as Services Consultant, Clinical Application Specialist, or Implementation Project Manager, specifically within the Life Sciences industry.
Direct experience supporting or working for a major contract research organization or top-tier pharmaceutical sponsor.
A demonstrated, deep understanding of local clinical trial operational models and regulatory compliance.
Experience with electronic trial master file or clinical trial management systems.
Must be a legal resident or citizen with the right to work in Australia and be based in Melbourne.
A bachelor's degree or above.

Responsibilities

Participate in projects at life sciences or biotech companies designing and deploying Vault Clinical systems.
Configure and implement the Vault Clinical suite, including Vault eTMF, Vault CTMS, and Payments, used to manage clinical processes and content in the cloud.
Lead requirements workshops; design, prototype, configure, and document content management and/or data solutions.
Manage projects, including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting.
Ensure customer success throughout the engagement lifecycle.
Mentor project team members and junior consultants.
Assist presales and sales teams in defining scope, cost, and estimates.

Desired Qualifications

Direct experience with systems such as Veeva Vault, ePharmaSolutions, PhlexEview, WingSpan, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, BioClinica CTMS, IMPACT CTMS, Medidata CTMS, GoBalto, or other clinical technologies.
A degree in Life Science, Computer Science, or a related field.
SaaS/cloud experience, including knowledge of systems validation.
Experience in service delivery management and/or systems implementation.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, the leader in Industry Cloud for Life Sciences, is hiring for our Clinical Operations Professional Services team to help implement solutions that will drive efficiency and speed in Clinical Trials.

As a member of our Professional Services team, you will be responsible for understanding our customers’ challenges and clinical needs, translating requirements into solution design, delivering training, and supporting customers during application validation.

What You'll Do

Participate in projects at life sciences or biotech companies designing and deploying Vault Clinical systems
Rapidly configure and implement the Vault Clinical suite (Vault eTMF, Vault CTMS and Payments) which is used to manage clinical processes and content in the cloud
Lead requirements workshops: design, prototype, configure, and document content management and/or data solutions
Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
Ensure customer success from beginning to end of the engagement life cycle
Mentor project team and junior consultants
Assist presales/sales teams in defining scope, cost and estimations

Requirements

6+ years in a customer-facing role (e.g., Services Consultant, Clinical Application Specialist, Implementation Project Manager) specifically within the Life Sciences industry
Direct experience supporting or working for a major CRO or top-tier pharmaceutical sponsor
Demonstrated, deep understanding of the local clinical trial operational models and compliance with regulations
Experiences with eTMF or CTMS systems
Legal resident or citizen with the right to work in Australia and be based in Melbourne
A team player, Hardworking and Self Driven person
Bachelor’s degree or above

Nice to Have

Direct experience with systems such as Veeva Vault, ePharmaSolutions, PhlexEview, WingSpan, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, BioClinica CTMS, IMPACT CTMS, Medidata CTMS, GoBalto, or other clinical technologies
Life Science, Computer Science, or related degree
SaaS/Cloud experience including knowledge of systems validation
Experience in service delivery management and/or systems implementation

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

About the Company

Veeva Systems

Builds cloud software for life sciences

Veeva Systems builds cloud software and data products for pharmaceutical, biotechnology and other life sciences companies. Its applications support clinical trials, regulatory submissions, quality management, drug safety and commercial teams that work with healthcare professionals. Teams use the software to organize documents, track records and coordinate regulated work across departments on Veeva's Vault platform. Veeva earns revenue from subscriptions to its software and data products, alongside implementation, consulting and other professional services. Founded in 2007, Veeva Systems is headquartered in Pleasanton, California, United States.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Pleasanton, CA
Founded: 2007

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