Assistant Facility Operations Manager

Position Summary

The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present. The Facility Operations Assistant Manager works the opposite schedule of the Facility Operations Manager and must be flexible to meet the needs of the business.

Job Duties and Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities

• Responds to member feedback with urgency and provides follow up communication with solutions

• Assists the manager with monthly and annual budget recommendations

• Assists in training team members through providing on going training, coaching, counseling, and continuous feedback

• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations

• Assists with the recruiting and interviewing for the Operations department

• Attends weekly department head, Operations department, and "all club" meetings

• Builds positive relationship with members while gathering feedback

• Coordinates and creates Operations staff schedules

Position Requirements

• High School Diploma or GED

• CPR/AED certification required within the first 30 days of hire

• 1 year of customer service experience

• Aquatic Facilities Operator Certification (AFO)

• Certified Pool Operator license (CPO) within 3 months of hire

• Must be available to work a flexible schedule to meet the needs of the business

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​ Preferred Requirements

• Health and fitness operations experience

• College degree in business, hospitality, or related field

• Experience with building operations

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Pay

This is an hourly position with wages starting at $26.00 and pays up to $34.75, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage 

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Key Responsibilities

• Supervise the cleaning team, assign daily tasks, and ensure cleaning standards are consistently maintained throughout the club.
• Conduct daily walkthroughs, identify areas requiring attention, and respond promptly to operational priorities and member concerns.
• Create and maintain staff schedules, coordinate shift coverage, and adjust staffing based on business needs.
• Monitor cleaning supplies and inventory, place orders, and ensure proper use of cleaning products and equipment.
• Train, coach, and hold team members accountable for performance, productivity, and cleaning procedures.
• Support the Facility Operations Manager with department operations, safety compliance, and continuous improvement initiatives.

Required Qualifications

• Previous professional cleaning or custodial experience, preferably in a commercial or high-traffic facility.
• Experience supervising or leading cleaning teams.
• Strong organizational, time management, and communication skills.
• Knowledge of commercial cleaning procedures, equipment, products, and safety practices.
• Ability to prioritize multiple tasks, work independently, and respond to changing operational needs.
• Flexible availability, including evenings, weekends, and holidays based on business needs.

Preferred Qualifications

• Previous experience in health club, hospitality, or facility operations.
• Experience with employee scheduling, inventory management, and supply ordering.