Operations Strategist

What happens between when a customer clicks “Buy” and the order shows up on their doorstep? How did the product made in Europe get to our American warehouse? If you want to be one of the people behind that eCommerce magic, we invite you to apply for this role.  

As Operations Strategist, your job will be to help manage day-to-day warehouse operations and order processing tasks for our businesses, as well as assist in various other operations related tasks like forecasting, transfers, allocation. Your primary responsibility will be to be point of contact within company to communicate with the warehouses for order processing, and then work cross functionally towards optimizing inventory allocation and order processing. A successful candidate is curious and often finds themselves as the person at the table asking “why?” or “is there a better way?”.

The Operations Analyst will also collaborate with various departments, working on cross-functional projects. Whether it is communicating inventory or helping the customer success team track down an order, you will partner with multiple functions throughout Balsam Brands. You will also collaborate with cross functional partners to ensure warehouses are supporting any marketplace, PR, RTP and special project processing tasks. In addition, you will jump in to help our team, improve our capabilities, and handle challenges by gathering and providing data in a resourceful manner.

This position reports to the Director of Operations. This is a full-time position located in Boise, ID. This role is expected to work in a hybrid model, which includes three days in-office.

What you’ll do:

• Work with warehouses to facilitate the movement of orders and inventory and coordinate with shipping carriers
• Monitor supply chain and financial metrics to optimize the costs and experience of shipping to customer
• Partner with supply chain, customer service, internal cross-functional partners and external vendors making process improvements and solving operational challenges
• Collaborate with remote teams across geographies using a variety of technologies
• Prepare reports for senior leadership to improve visibility of operational challenges, identify opportunities to optimize order processing, inventory allocation and inventory management.
• Become an expert in various operational processes such as communicating effectively with warehouses, supporting all order processing tasks and optimizing inventory allocation.

What you bring to the table:

• Bachelor’s degree, Master’s degree preferred, preferably in Business, Economics, Engineering, and/or Supply Chain
• 2+ years of experience in data analysis – Retail, eCommerce, or supply chain experience a bonus
• Strong written and verbal communication skills
• Demonstrated history of teamwork, including a willingness to jump in to help accomplish tasks
• Inquisitive mind and analytical approach to solving problems
• A sharp eye for the detail
• Self-starter with a can-do attitude
• Proficiency with Microsoft Office, especially Outlook and Excel; ability to learn software programs
• Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions 

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico and the Philippines. 

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace. 

• Check out our flagship brand, Balsam Hill: balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes: 

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process 
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents 
• Up to $2,000 annual funding toward HSA accounts  
• Medical, transit, dependent care FSA  
• Infertility coverage offered on all medical plans 
• Generous parental leave program and flexible return options 
• Company-paid life and AD&D insurance 
• Company-paid short and long-term disability insurance 
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year 
• Employee Assistance Program (EAP) and other mental health and wellness perks 
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages 
• Paid 5-week sabbatical leave after 10 years of employment 
• Annual continuous learning benefit up to $1,000 per person, per fiscal year 
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment 
• Generous team member merchandise discount 
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance 

The base pay range for this position is: $65,000 to $80,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner. 

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

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