Tesla

Makes electric cars, robotaxis and grid batteries

Operator – Security Operations Center

Security Guarding & PatrolConfirmed live in the last 24 hours

Full-timeFremont, CA, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in dispatch, a call center, or a security operations center environment.
Excellent verbal and written communication skills in English.
Familiarity as an end user with technical security systems, including video review, access control, and alarms, as well as advanced computer proficiency.
Ability to remain calm, triage and multitask appropriately, and handle high-stress situations in a fast-paced environment.
Ability to work all shifts, including nights and weekends.
Problem-solving analytical mindset.

Responsibilities

Coordinate with security teams and other partners during emergency and routine events, including general customer service-related calls.
Conduct investigative video reviews and report findings.
Dispatch security, fire, emergency medical services, or other response personnel as required.
Provide customer service while supporting external partners with requests via email or phone.
Assist in conducting investigations and update requestors in a timely manner; assist with routine badging requests after hours.
Monitor fire alarm systems, investigate incoming alarms, and document them for the internal fire team.
Properly document reported incidents and notify appropriate parties for information, escalation, or other required business actions.

Desired Qualifications

Fluency in languages other than English.

Category	Environmental, Health, Safety & Security
Location	Fremont, California
Requisition ID	277228
Type	Full-time

Job Description

<p> As a SOC Operator, you can expect to play a crucial role in supporting the business. Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment. You will work with various security tools and technologies and will assist with requests via phone, email, and/or radio. Collaboration with other teams is essential for effective incident resolution. Operators will troubleshoot, assess, and triage security related issues as required. Expect to stay updated on the latest security trends to continuously support the organization. Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role. Additionally, being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents. Continuous learning and professional development are also important. The ideal candidate is trustworthy and consistently demonstrates excellence. </p>

Job Responsibilities

Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
Conduct investigative video reviews and report findings
Dispatch security, fire, EMS, or other response personnel as required
Provide exceptional customer service while supporting external partners with requests via email and/or phone
Assist in conducting investigations and update requestors in a timely manner. Assist during afterhours with routine badging requests
Monitor fire alarm systems, investigate and document as they come in to the internal fire team
Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions

Job Requirements

1+ years of experience in dispatch, call center, or a security operations center environment
Excellent verbal and written communication skills in English. Fluency in other languages is a plus
Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
Ability to work all shifts including nights and weekends
Problem-solving analytical mindset

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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