Junior Data Migration Specialist

Responsibilities

• Develop and maintain deep expertise in Kenko’s product offerings, including features, functionality, and capabilities.
• Lead data migration efforts for customers transitioning from other systems — ensuring data is accurately understood, mapped, and securely migrated into Kenko.
• Identify inconsistencies, flag anomalies, and proactively fix data issues to maintain high data integrity.
• Run and manage basic modifications to Python scripts used in implementation workflows.
• Drive and contribute to migration automation initiatives to improve customer onboarding speed and experience. Leverage AI tools and automation to streamline repetitive tasks and improve accuracy.
• Oversee the submission and updates of client-branded apps to the App Store and Google Play. Ensure all app assets meet platform guidelines and ensure timely resolutions for any rejections or delays.
• Create and maintain product documentation such as user guides, FAQs, and knowledge base articles to support both customers and internal teams.
• Contribute to the development of training materials, including videos and step-by-step guides, to support effective product onboarding and usage.
• Identify process gaps and suggest improvements to increase efficiency and scalability.

Requirements

• Minimum 1 - 2 years SaaS experience
• Excellent communication skills – both oral and written
• Data-driven mindset and excellent analytical skills is a must
• Excel proficiency is a must
• Basic knowledge of Python is preferred
• Demonstrated Data / Analytics experience
• Being technically adept, and the ability to pick up and learn new products, tools, and technology
• Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems.
• Ability to act in a responsive and sensitive manner to all customer inquiries
• Great phone, chat, and email etiquette
• Willing and available to work in US time zone
• Team player to collaborate with the Sales and CSM team