Ground Operations Coordinator
About the job
- A professional degree in Business Administration, Industrial Engineering, or a related field is required.
- Three to five years of experience in operations, logistics, transportation, or related areas is required.
- At least three years of experience leading or coordinating ground operations, managing operational resources, handling aircraft, and managing contingencies is required.
- Knowledge of ground operations, ground handling, contingency management, aviation regulations, Safety Management Systems (SMS), personnel administration, management indicators, and Excel is required.
- The role requires teamwork, crisis management, collaboration, accountability, service orientation, agility, strategic thinking, results orientation, leadership, effective communication, decision-making, and planning and organizational skills.
- Coordinate and supervise ground operations to ensure safe and timely aircraft handling.
- Efficiently manage the human resources, equipment, and tools assigned to the operation.
- Manage and resolve operational contingencies while minimizing their impact on punctuality and continuity.
- Maintain ongoing communication with different operational areas to ensure processes are carried out appropriately.
- Monitor operational indicators and implement improvement actions when required.
- Lead, guide, and support assigned personnel while promoting a culture of safety, service, and teamwork.
- Ensure the proper use, maintenance, and availability of ground support equipment.
- Ensure compliance with procedures, aviation regulations, and corporate policies.
- Identify continuous-improvement opportunities that contribute to operational efficiency and productivity.
About the company
LifeMiles is Avianca’s loyalty and frequent flyer program that sells miles to consumers and a large partner network. Members earn miles through everyday spending with 550+ partners, including co-branded cards with banks in nine countries, hotels, and car rentals, then redeem them for flights on Avianca, Star Alliance partners, and other airlines, plus hotels and car rentals, with no fuel surcharges on award tickets. The program also offers LifeMiles+ for monthly bonus miles and discounts, along with a digital platform to manage accounts and buy miles. LifeMiles differentiates itself through a broad partner ecosystem, fuel-surcharge savings, and a structure that remains a separate company from Avianca to help withstand corporate reorganizations, with a goal to grow by expanding partnerships and redemption options and increasing mileage sales and loyalty revenue.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$343.7M
Headquarters
Santa Ana, Costa Rica
Founded
2011
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Simplify's Take
What believers are saying
- Avianca launched LifeMiles+ Visa trials in Colombia on March 31, 2025.
- Cardless still sells two U.S. LifeMiles AmEx cards in August 2026.
- Abra's Q2 2026 revenue growth and stronger liquidity support loyalty spend.
What critics are saying
- LifeMiles depends on Avianca and Abra; severe airline distress would crush mile demand.
- Broader partner saturation at 27 banks and 200 merchants intensifies pricing pressure.
- Smiles inside Abra can divert card spend and redemption demand in Brazil.
What makes lifemiles unique
- Separate legal entity insulated LifeMiles assets during Avianca's 2020 Chapter 11.
- No fuel surcharges on award tickets makes redemptions cheaper than many rivals.
- LifeMiles spans 1,300 destinations through Avianca, Star Alliance, and partner airlines.
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Benefits
- Remote Work Options