Product Operations Manager - Child Safety

Summary

The App Store is the world’s safest and most vibrant app marketplace, serving more than 850 million visitors each week. Since the App Store launched in 2008, it has helped creators, dreamers, and learners of all ages and backgrounds connect with the tools and technology they need to build a brighter future and a better world. It has enabled countless new companies, spawned new industries, and created millions of jobs. A significant driver of the global economy, the App Store facilitated $1.4 trillion in developer billings and sales in the last year alone, rewarding developers and entrepreneurs for their hard work and creativity. And we believe we’re just getting started!

Minimum Qualifications

7 years of experience in business operations or product management, including experience working in Digital Marketplaces/ E-Commerce Platforms. Experience in developing use cases and requirements, leading activities to operationalize and launch new digital products.

Preferred Qualifications

Relevant experience in management consulting or at a high-growth technology firm. Experience working on Trust & Safety related products or initiatives. Experience working on a global scale across different levels of the organization and managing the implementation of complex projects. Experience with full product lifecycles including planning, prioritization and development, and leading go-to-market operations for new products. Experience working with executive and senior level stakeholders. Experience contributing to discussions about technology and strategy related to a product. Ability to define and develop technology solutions working with internal and external engineering teams. Ability to synthesize large amount of information and data to create a clear story digestible to different types of audience - business, engineering, executives etc. Ability to identify and mitigate project risks effectively. Excellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues. Excellent communication skills (written and verbal) and presentation skills. Have an enthusiastic outlook to problem solving and willingness to adapt in a highly demanding, collaborative and fast-paced environment with rapidly changing direction and new challenges. Knowledge of iOS, macOS and App Store. Undergraduate degree in Business, Information Systems, Computer Science, or related field, or equivalent experience; Advanced degree a plus.

Description

Join the Product Operations team to lead complex cross-functional projects to operationalize new product features across all existing and new platforms. We are seeking an experienced product operations manager to drive features and operations that help expand the marketplace platforms business. Apple’s foundational technologies help developers build, grow, and scale apps and app marketplaces — including programming languages and development tools that make it easy to build apps for Apple’s ecosystem, specialized software development kits with over 250,000 APIs, beta testing services and feedback programs, distribution via marketplaces and web, and so much more.

Responsibilities

Partner with Product, Business, Design, Legal, PR, Engineering etc. to drive alignment across cross-functional business teams, implement new business operations and lead product delivery through seamless feature launches. Define and build products and operations to develop and launch Apple’s app ecosystem product features, across existing and new platforms. Partner with product, engineering and design teams to translate product vision into requirements and features, and lead execution efforts including GTM operations. Lead definition and implementation of new processes and operations needed to support product features; Partner with key decision makers across business teams to define short and long term solutions to any operational challenges. Lead development of business/ functional requirements and work closely with engineering teams, to build and deploy tools and systems to support new product features. Ensure cross-functional business partners are aligned on the key objectives of the product feature and its roll-out. Develop new processes in support of launching and sustaining new product features and work with business teams to develop resources and information required to support new products (training, playbooks, process documentation, resolution paths, FAQs, etc). Plan and drive global pilots and product launches, in partnership with cross-functional business teams, product management and engineering. Work with business teams to track product impact, and feature enhancements for future development.