Tesla

Makes electric cars, robotaxis and grid batteries

Inside Sales Supervisor

Account ExecutiveConfirmed live in the last 24 hours

Full-timeZug, SwitzerlandNo salary listedIn-person

About the Job

Requirements

Prior leadership experience in a sales environment, including successfully coaching employees and acting as a role model.
Ability to understand the electric mobility business environment and related products to coach the team and increase sales and delivery figures.
Ability to quickly understand sales, delivery, and communication processes and encourage employees to exceed their goals.
Ability to organize work and quickly build a stakeholder network to advance issues.
Excellent communication skills in English, German, and French.

Responsibilities

Drive business and maximize sales through excellent customer service and deep product knowledge.
Communicate sales targets, pick-up rate goals, key performance indicators, and operational priorities to the team and ensure they are met or exceeded, including sales opportunity creation, test-drive scheduling, new orders, and customer satisfaction scores.
Seek out, review, and analyze performance data, translate the numbers into strategy and action plans, and communicate these regularly to the team.
Champion efficiency, productivity, quality, and overall excellence in actions and decisions.
Guide and coach employees to provide a high-quality customer experience, including supporting the team in difficult customer conversations.
Continuously follow up on and analyze customer satisfaction scores, and take appropriate action to improve them.
Provide regular coaching, training, and feedback to team members and maintain a detailed understanding of their strengths and development opportunities.
Take care of the team's daily activities and ensure team operations.
Handle customer escalations.
Drive key projects related to the growth and development of virtual sales in Central Europe.
Support and develop the team through training, coaching, motivation, and analysis of sales and delivery key performance indicators.
Drive change and improvement within the team.

Category	Sales & Customer Support
Location	Zug
Requisition ID	276109
Type	Full-time

Job Description

As an Inside Sales Supervisor, you are a talented and motivated part of the management team in your market. You have the strength to develop and guide people so that everyone can shine with their individual strengths. In addition, you will be a frontline team leader, taking care of the team's daily activities, ensuring team operations, and dealing with customer escalations. Your job is to support and develop the team through training, coaching, motivation and analysis of sales and delivery KPIs. You will drive key projects related to the growth and development of virtual sales in Central Europe. A keen eye for operational details and the ability to drive change and improvement within the team is what sets you apart.

Job Responsibilities

Drive business and maximize sales through excellent customer service and deep product knowledge
Ensure that sales targets, pick up rate goals, KPIs, and Operational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, new orders and customer satisfaction scores
Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the team
Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions
Guide and coach employees towards providing a best in class customer experience at all times, including providing support to the team in dealing with difficult customers conversations
Continuously follow up and analyze CSAT scores, and proactively take appropriate actions to improve it
Provide regular coaching, training, and feedback to your team members and maintain deep knowledge of your team’s strengths and opportunities

Job Requirements

Prior leadership experience in a sales environment, you have already successfully coached employees and see yourself as a role model for others
You have a strong ability to understand the electric mobility business environment and related products in order to coach the team and increase sales and delivery figures
You have the attitude and motivation to quickly understand the sales, delivery and communication processes and encourage employees to exceed their goals
You can organize yourself well and quickly build a stakeholder network in order to advance issues more quickly
You have excellent communication skills in English, German and French

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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