Enterprise/Strategic Customer Success Lead
Ketch
Enterprise/Strategic Customer Success Lead
Ketch
SaaS platform for data privacy compliance
Ketch is a modern privacy management software that keeps enterprise's data clean, permissioned, and AI-ready. Our software is trusted by 3,500+ brands, running data permissioning at scale. From global retailers to media networks, fintechs, and AI-native companies, brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem.
As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.
The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.
At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity.
We’re a 70-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly.
We’re a fast-growing, fast-paced organization and our passionate, close-knit team is all operating at the very top of their game.
Benefits
Ketch is hiring a Customer Success Lead to own relationships with 20 to 25 of our largest strategic customers. You will know the people who matter at each account, show them the value they get from Ketch, and make sure they stay and grow with us. This is a customer-facing role, and most of your time will be spent with customers.
You will work alongside our Customer Success Lead, Digital & Scaled Programs, using the same signals, playbooks, and metrics.
The US Base Salary range for this full-time position is $180,000 - $215,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Information collected and processed as part of any job applications you choose to submit is subject to Ketch's Applicant and Employee Privacy Notice.
Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
If you have a need that requires accommodation, please let us know by emailing [email protected].
Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.
Ketch offers a Software-as-a-Service platform that helps organizations manage data privacy and regulatory compliance. Its drag-and-drop interface and pre-built templates for GDPR, CCPA/CPRA, and AI regulations let legal and marketing teams set up data-use policies, consent, and sharing rules without heavy engineering. Deployment support via Slack, weekly checklists, and extensive documentation helps clients migrate from legacy systems in about 2–4 weeks. Compared with competitors, it focuses on non-technical accessibility, ready-made templates, and hands-on deployment to speed implementation and improve cross-team data collaboration, with a goal of enabling compliant, responsible data use and trusted data sharing across teams.
Explore more opportunities at Ketch