Magic

On-demand virtual assistant services for businesses

Live Chat Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeTaguig, Metro Manila, Philippines$5 /hrRemote

About the Job

Requirements

Have 1 year of live chat experience.
Have strong English communication skills, both verbal and written.
Be able to work 40 hours a week during U.S. business hours and be open to a shifting schedule.
Have no other commitments and be able to start as soon as possible.
Have work-from-home equipment, including internet with at least 50 Mbps speed, a computer with at least a Core i5 processor or equivalent, a webcam, and a headset.

Responsibilities

Answer client inquiries.
Address order issues and product inquiries through the customer interface platform, Facebook, and email.
Track shipments and handle backend shipping inquiries.
Conduct general research.
Update addresses and client information.

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

Answering client's inquiries
Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
Tracking Shipments and backend shipping inquiries
General Research
Updating addresses and client information

1 year live chat experience
Strong English communication skills, both verbal and written
Can work 40 hours a week during US business hours, must be open to shifting schedule
No other commitments, can start ASAP
Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset

About the Company

Magic

On-demand virtual assistant services for businesses

Magic delivers on-demand virtual assistant services tailored to businesses. It operates on a subscription model where clients pay for the hours worked by virtual assistants, with 24/7 support and custom solutions designed to streamline operations and boost productivity. The service works by clients subscribing to a plan, assigning tasks to VAs who handle the workload within agreed hours, and incurring additional charges for specialized tasks or services. A referral program rewards clients with cash or service credits for successful introductions. Compared to competitors, Magic emphasizes continuous availability, customized task handling for different business needs, and a straightforward hourly-based pricing structure that scales from startups to large enterprises. The overarching goal is to help clients run operations more smoothly and efficiently while building long-term relationships through ongoing subscriptions and referrals.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $39.1M
Headquarters: San Francisco, CA
Founded: 2015

Recently Posted Jobs

Explore more opportunities at Magic

See more jobs