Swissport

Global airport ground handling and cargo

Lead Cargo Warehouse Agent

Shipping & ReceivingUpdated on Nov 10

Full-timeChicago, IL, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Three to five years of industry experience is required.
Three years of managerial or supervisory experience is required.
Proficiency in Microsoft Office is required.
Technical knowledge of equipment and systems is required.
Ability to work in inclement weather is required.
Ability to work in a team environment and deal with conflict is required.
Organizational and planning skills are required.
Oral and written communication skills are required.
Ability to work under pressure is required.
Customer focus and quality awareness are required.

Responsibilities

Organize warehouse and storage facilities, arrange warehouse handling equipment, and load and unload air cargo while maintaining safety and quality standards and complying with standard operating procedures and company policies.
Ensure that financial targets are met in line with the operational plan.
Establish and maintain high-quality standards in cargo operations, and continuously improve workflows to meet competitive requirements.
Closely supervise subcontracted cargo service providers.
Ensure price increases.
Maintain close and effective business relationships with customer airline management.
Maintain a good working relationship with control authorities, including Airport Management, Customs, and Immigration.
Identify root causes of problems and institute corrective actions.
Generate detailed operational reports and summaries.
Ensure effective planning methods and procedures are in place, with adequate manpower and equipment to meet operational requirements.
Oversee and manage employee performance and implement required training.

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Cargo Agent organizes warehouse and storage facilities; arranges warehouse handling equipment and loads/unloads air cargo, while maintaining the required safety and quality standards as well as comply with Standard Operating Procedures (SOP) and company policies.

The expected pay rate is $23.70/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Ensure that financial targets are met in line with the operational plan
Establish and maintain a high-quality standard in the cargo operation; ensure that workflows are constantly improved to cope with competitive requirements.
Ensure that all subcontracted cargo services providers are closely supervised
Ensure price increases
Maintain close and effective business relationships with customer airline’s management.
Maintain a good working relationship with the various control authorities such as Airport Management, Customs, Immigration, etc.
Identify root causes of problems and institute corrective actions
Generate detailed reports and summaries of operations
Responsibilities include but are not limited to operational performance
Ensure effective planning methods and procedures are in place and that there are adequate resources, both manpower and equipment, to meet operational requirements
Oversee and manage employee performance as well as implement required training

Your profile

High School Diploma or equivalent
3-5 years industry experience
3 years managerial / supervisory experience
Ability to work in a team environment - Ability to deal with conflict
Excellent organizational and planning skills
Excellent oral and written communication skills
Proficiency in Microsoft Office
Technical knowledge of equipment and systems
Ability to work under pressure
Customer focus and quality awareness
Must be able to work in inclement weather

What we offer

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

About the Company

Swissport

Global airport ground handling and cargo

Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.

Company size: 10,001+
Company stage: Acquired
Total funding: Not listed
Headquarters: Zurich, Switzerland
Founded: 1997

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