Platforms & Business Consultant
West Monroe
Platforms & Business Consultant
West Monroe
Digital consulting for business transformation
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Launch your consulting journey with West Monroe
West Monroe is seeking entry-level Consultants to join our Customer Strategy & Platforms team within our Technology and Experience (TechEx) Practice. As a Consultant, you will work directly with clients across various industries, focusing on business process, operations, and technology platforms like Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce, order management, operations, and accounting functions.
As a Consultant, you will gain hands-on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients’ marketing, sales, service, operations, and accounting teams.
Primary Responsibilities
Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations functions
Partner with client stakeholders to gather business requirements, document desired outcomes, and translate business needs into actionable solution designs
Conduct market research, business analysis, and data analysis to identify trends, evaluate opportunities, and support strategic recommendations
Participate in strategy and process design workshops to define current state and future state business processes, key performance indicators (KPIs), and guiding principles
Analyze, redesign, and document operational workflows to improve efficiency, user experience, and business performance
Assist in the configuration, customization, and implementation of enterprise platforms, including ServiceNow (ITSM, CSM, and FSO), Salesforce, and NetSuite
Support the design and configuration of workflows, forms, automations, and basic scripting within ServiceNow, NetSuite, and Salesforce while translating business requirements into technical solutions
Collaborate with developers, business analysts, architects, and client stakeholders throughout project delivery
Create business requirements, user stories, solution design documentation, process maps, and user guides
Perform system testing, debugging, quality assurance, unit testing, and user acceptance testing (UAT) to ensure high-quality implementations
Support deployment activities, post implementation enhancements, and end user adoption by creating training materials and facilitating knowledge transfer
Assist with financial modeling and business case development to evaluate strategic initiatives and align technology investments with business objectives
Maintain project documentation and contribute to continuous improvement efforts across client engagements
Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs
Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes
What You’ll Bring to the Team
Sharp analytical thinking and an interest in solving complex problems
Effective written and verbal communication skills
A collaborative mindset and enthusiasm for working as part of a team
Ability to stay organized and manage priorities in a dynamic environment
Demonstrated leadership through academics, extracurricular activities, or prior work experience
Curiosity about emerging technologies, including AI, and a passion for continuous learning and innovation
Required Qualifications
Bachelor’s degree in progress, with an expected graduation date between December 2026 and August 2027. Candidates must currently be on track to graduate within this window. The graduation date will be verified.
Minimum cumulative GPA of 3.0
Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.)
Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model
Ability and willingness to travel (up to 50%); travel expenses covered by West Monroe
Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs
Preferred Qualifications:
Majors in:
Accounting
Business Administration
Business Analytics
Computer Engineering
Computer Science
Economics
Finance
Industrial & Systems Engineering
Information Systems
Marketing
Software Engineering
Supply Chain
Join our team and make a lasting impact!
Please submit your application for this role below.
Based on pay transparency guidelines, the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].
Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to [email protected].
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
Chicago 90000 - 90000 USD
Digital consulting for business transformation
West Monroe provides digital consulting services that help organizations modernize operations by blending business acumen with technology expertise. Its teams work with clients across industries to develop and execute digital strategies, product engineering, cybersecurity, data analytics, and transformation programs. The firm differentiates itself by combining sector knowledge with technical delivery capabilities and by expanding digital product engineering through acquisitions like Verys. Its goal is to help mid-sized and large enterprises navigate digital change, improve efficiency, and realize measurable value from technology-enabled transformation.
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