Total Life

Medicare-covered teletherapy platform for seniors

Founding Product Engineer

AI Application Engineering +1Confirmed live in the last 24 hours

Full-timeVancouver, BC, CanadaHybrid

About the Job

Requirements

At least 2 years of experience building production software; full-stack experience is preferred.
Strong hands-on experience with Go, or willingness to learn it quickly.
Hands-on experience building with large language models, including tool use, multi-step agents, prompt design, and evaluations.
Comfort with SQL, analytics tools, and experiment design, and ability to explain what moved a metric and why.
A track record of owning and improving a funnel, lifecycle, or growth metric.
Experience building referral, viral, or retention features into a product rather than running campaigns on top of one.
Ability to identify the right problem, scope it, and ship without being told.
Comfort working on a small team, wearing many hats, and taking visible ownership of work.
A product eye for identifying friction and designing simple solutions.

Responsibilities

Own the full client lifecycle, including acquisition, intake, eligibility, scheduling, sessions, billing and claims, retention, and re-engagement, making handoffs smooth.
Design and build agentic systems to automate outreach, intake, insurance checks, appointment reminders, billing follow-up, and re-engagement.
Build re-engagement flows that identify patients at risk of dropping out of care and bring them back through the right channel and at the right time.
Build referral and growth loops into the product, including patient and family referrals, provider and partner referral tools, and shareable moments that attract new patients without paid ads.
Ship features and products quickly, often in days rather than quarters.
Monitor shipped work by setting up event tracking, dashboards, alerts, and experiments, and report on changes to conversion, lifecycle, and referral metrics.
Connect agents and features to real workflows, including customer relationship management, scheduling, insurance eligibility, billing, SMS, and voice.
Build evaluation and monitoring systems to keep agents accurate, safe, and compliant in a healthcare setting.
Work directly with the founder and operations, billing, and marketing teams to turn bottlenecks into automated systems.

Desired Qualifications

Health technology, billing or claims systems, HIPAA, voice or SMS artificial intelligence, or products for older adults.

Founding Product Engineer

Total Life, Inc. · Vancouver, Canada (Hybrid) · Full-time · Posted 2026-10-24

Workplace: hybrid

Department: Engineering

Description

Founding Software Developer, Product, Growth & AI Agents
Total Life · Hybrid, Vancouver, BC

About Total Life
Total Life is a telehealth company that provides mental health care to older adults. We have 200+ licensed clinicians, serve patients in all 50 states and DC, and are in-network with Original Medicare, Aetna, Cigna, UnitedHealthcare, Humana and most Blue Cross Blue Shield plans. We’re expanding into psychiatry, longevity and cognitive care, and we’re building AI agents that reach out to patients, answer their questions and guide them into care. We are a Deloitte Fast 50 and Inc 5000 (top 5 in healthcare) company and looking for a self-motivated and dynamic person to join our team.

The role
We’re a small team that ships fast, and we want a self-starter who thinks in funnels and builds with agents. You’ll own the full client lifecycle, from the first touchpoint through booking, care, billing and re-engagement. You’ll also build growth features into the platform itself, so every patient, family member and partner becomes a channel to the next patient. You won’t wait for a spec. You’ll spot the drop-off in the data, ship the fix, watch the results and keep iterating.

What you’ll do

Own the full client lifecycle (acquisition, intake, eligibility, scheduling, sessions, billing and claims, retention and re-engagement) and make every handoff smooth
Design and build agentic systems that automate outreach, intake, insurance checks, appointment reminders, billing follow-up and re-engagement
Build re-engagement flows that spot patients at risk of dropping out of care and bring them back at the right moment, through the right channel
Build referral and growth loops into the product: patient and family referrals, provider and partner referral tools, and shareable moments that bring in new patients without paid ads
Ship features and products quickly, often in days, not quarters
Monitor what you ship: set up event tracking, dashboards, alerts and experiments, and report on what moved conversion, lifecycle and referral metrics
Connect agents and features to our real workflows: CRM, scheduling, insurance eligibility, billing, SMS and voice
Build evaluation and monitoring so agents stay accurate, safe and compliant in a healthcare setting
Work directly with the founder, operations, billing and marketing to turn bottlenecks into automated systems

Requirements

What you bring

2-4+ years building production software, full-stack preferred
Strong, hands-on experience with Go or willingness to learn quick
Hands-on experience building with LLMs: tool use, multi-step agents, prompt design and evals
Fluency with data. You’re comfortable with SQL, analytics tools and experiment design, and you can explain what moved a metric and why
A track record of owning a funnel, lifecycle or growth metric and improving it
Experience building referral, viral or retention features into a product, not just running campaigns on top of one
A self-starter who picks the right problem, scopes it and ships it without being told
Comfort working on a small team where you wear many hats and your work is visible
A product eye: you notice friction and design simple solutions
Bonus: health tech, billing or claims systems, HIPAA, voice or SMS AI, or products for older adults

Benefits

Why Total Life

Build AI agents and growth systems that put real patients in front of real clinicians, with outcomes you can measure
Own the whole lifecycle, not just a piece of it
A small team with high ownership and a direct line to leadership
A national platform that’s still early enough for you to shape it
Equity and salary package in a high growth environment

Apply

Apply at Total Life, Inc.

About the Company

Total Life

Medicare-covered teletherapy platform for seniors

Total Life is a digital health platform that provides mental health services tailored for older adults in the United States, with a focus on the Medicare population. Its core product is a HIPAA-compliant teletherapy platform that connects seniors with licensed geriatric therapists for individual and group sessions, often covered by Medicare or Medicare Advantage with little to no out-of-pocket cost and wait times under seven days. The company differentiates itself by targeting geriatric mental health and removing mobility barriers, while offering additional wellness programs like 30+ live classes and seasonal journals. Its goal is to improve mental health outcomes for older adults by making therapy and wellbeing resources easily accessible and affordable through a remote platform.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 2020

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