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MSX International

Automotive dealer performance and repair optimization

Customer Service Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeRome, Metropolitan City of Rome Capital, Italy€25k - €27.8k /yr

About the Job

Requirements

  • A high-school diploma is required; a university qualification in economics, engineering, languages, or humanities is considered a plus.
  • Applicants must belong to the protected categories under Italian Law 68/99, Article 1 or Article 18.
  • Good command of Microsoft Office is required.
  • Knowledge of English is required; knowledge of additional languages is a plus.
  • Good interpersonal and communication skills are required.
  • Proactivity and initiative are required.
  • A results-oriented approach is required.
  • Ability to work in a team is required.
  • Flexibility and adaptability are required.

Responsibilities

  • Depending on their education, skills, and development potential, contribute to the activities of an assigned business area or team.
  • In Customer Lifecycle Management and Operational Marketing, support automotive marketing activities, help execute communication campaigns, analyze results, and develop initiatives to strengthen customer-brand relationships.
  • In Customer Experience and Support, help improve customer experience and support automotive dealer networks through projects focused on service quality, customer satisfaction, and operational excellence.
  • In Automotive Business Operations, monitor the financial and operational performance of the spare-parts business, support reporting and data analysis, verify accounting reconciliations, and collaborate with stakeholders to support efficient processes and project goals.
  • In Technical Support, work with automotive professionals to provide technical assistance and after-sales support and contribute to customer satisfaction and process efficiency.
  • In Technical Training, support the development of technical skills across service networks and automotive professionals, and help organize and manage training programs in collaboration with technical experts and automotive manufacturers.
  • In Warranty Management, support service networks with warranty processes by analyzing cases, assisting stakeholders, and monitoring processes to help ensure quality, compliance, and procedural accuracy.

Desired Qualifications

  • A university qualification in economics, engineering, languages, or humanities is a plus.
  • Knowledge of languages in addition to English is a plus.

About the Company

MSX International

Automotive dealer performance and repair optimization

MSX International partners with automotive OEMs and mobility companies to improve retail operations across the entire dealer and service network. It offers services and tools that combine people, processes, and technology to enhance dealer performance, repair efficiency, diagnostics, parts and service performance, sales distribution, and consumer engagement, supported by learning programs and actionable insights. The company differentiates itself with a 30-year track record and a deep focus on the automotive space, providing end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock their full potential, achieve better retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Detroit, MI
Founded
2001

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