Guest Service Agent

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Juniper Hotel Cupertino is seeking a Part-Time Guest Service Agent. This contemporary boutique hotel features 224 guest rooms and is located approximately 11 miles west of downtown San Jose, offering a modern Silicon Valley atmosphere. The property is also less than 20 minutes from both Levi's Stadium and San Jose Airport.

Our Team Members enjoy being part of an award-winning culture, with a supportive work environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program. Additional perks include complimentary meals during shifts and free on-site parking.

The ideal candidate will possess:

• Minimum one year of customer service experience
• Up to one year of hotel front desk experience
• Schedule flexibility
• Must be able to work on the weekends (Fridays, Saturdays and Sundays)
   

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Salary: $21.89 per hour