Cosan Group
Tech-enabled preventive elder care services
Customer Success Manager
More locations: Tampa, FL, USA | Georgia, USA | Arizona, USA | Tennessee, USA | North Carolina, USA
Hybrid work is based in Tampa; remote work is available in the listed states. Travel is approximately 25–40% for customer visits, onboarding, QBRs, and team engagement.
About the job
- At least 3 years of experience in customer success, account management, client services, or a related field, preferably with ownership of an assigned book of business.
- A bachelor’s degree or equivalent work experience.
- Experience supporting retention, renewals, customer growth, account problem-solving, or action planning activities.
- Experience in healthcare services, health technology, or software as a service serving provider organizations.
- General knowledge of medical practice structure and operations.
- Proven success managing customer relationships across clinical, operational, and leadership stakeholders.
- Experience executing structured onboarding or implementation programs with defined milestones.
- A strong operational mindset with the ability to follow established playbooks and identify improvement opportunities.
- Ability to work collaboratively and cross-functionally across sales, clinical, operations, product, and finance.
- Strong proficiency with customer relationship management systems, Microsoft Office, and customer reporting tools.
- Strong communication, presentation, and relationship management skills.
- Strong organizational skills with consistent follow-up and follow-through.
- Residence in Florida, Texas, Arizona, Tennessee, North Carolina, or Georgia.
- Ability to sit for extended periods while managing customer interactions and analytics.
- Ability to communicate clearly with customer stakeholders at all levels.
- Ability to work in a fast-paced, growth-focused environment while managing multiple accounts and competing priorities.
- Execute the customer success strategy by applying the operating model and engagement cadence to an assigned book of business.
- Build and maintain account-level success plans with defined outcomes, milestones, and mutual accountability.
- Track account health, onboarding milestones, customer engagement cadence, customer relationship management accuracy, issue resolution, and retention support.
- Coordinate the practice onboarding experience for assigned customers.
- Partner with clinical, implementation, and operations teams to execute standardized processes and support onboarding success, time-to-value, and adoption milestones.
- Monitor adoption, utilization, and health indicators across assigned accounts.
- Manage assigned accounts to support retention and identify opportunities to grow existing revenue.
- Partner with the Vice President of Customer Success and/or Sales on account strategy, action plans, renewals, and upsell/cross-sell opportunities.
- Maintain accurate account updates and forecast inputs in the customer relationship management system.
- Run monthly client calls, Quarterly Business Reviews, and success planning discussions.
- Build relationships across clinical, operational, decision-maker, and practice leadership stakeholders.
- Support presentations and demonstrations as needed.
- Identify account risks or service concerns early.
- Document root issues, create action plans, and drive timely solutions for account problems.
- Communicate customer needs, risks, trends, and opportunities to leadership and cross-functional partners.
- Provide field feedback that improves playbooks, processes, and enablement materials.
- Share best practices across the team.
- Support onboarding of new customer success team members.
- Knowledge of healthcare professional services reimbursement models, including Centers for Medicare & Medicaid Services value-based care programs.
- Experience in value-based care, chronic care management, or care coordination services.
- Background working with healthcare provider or payer organizations.
- Familiarity with healthcare and customer success metrics, including net revenue retention, gross retention, churn, and expansion metrics.
- Experience working within customer success platforms or tools.
- Experience supporting practice-level clinical or operational workflows.
About the company
Cosán Group provides technology-driven preventive care services for older adults by partnering with physician groups, health systems, and home health organizations to run programs like CCM, PCM, BHI, and RPM. Its Pathways platform, supported by care coordinators and a virtual assistant named VAL, collects real-time patient data from devices and enables regular check-ins to monitor conditions and trigger proactive interventions between visits. The firm combines CCM risk stratification with a high-touch engagement model in a turnkey platform, bundling technology, care coordination, and clinical support to support aging in place and toward value-based contracts. Its goal is to help healthcare providers create new revenue streams while reducing costs and improving outcomes for older adults living with chronic conditions.
Company Size
51-200
Company Stage
Early VC
Total Funding
$29.2M
Headquarters
Cleveland, Ohio
Founded
2015
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Simplify's Take
What believers are saying
- Cosán closed a $15 million growth round on December 17, 2025.
- GI of the Rockies launched PCM with Cosán on April 7, 2026.
- Cosán says it serves over 130,000 patients and adds 300 daily.
What critics are saying
- Revenue depends on Medicare Part B reimbursement and 2026 CMS billing rules.
- GI of the Rockies shows provider concentration; one lost anchor partner hurts growth.
- If audits tighten around CCM consent and time logs, Cosán’s model breaks.
What makes Cosan Group unique
- Pathways integrates EMRs and care plans for between-visit chronic care.
- Cosán pairs AI risk stratification with human care coordinators and specialists.
- Medicare-covered CCM and PCM anchor a turnkey provider revenue engine.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Paid Sick Leave
Remote Work Options
Mental Health Support
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 3%2 year growth
↑ 4%Gastroenterology of the Rockies has partnered with Cosan, an AI-enabled connected care management company, to launch a Principal Care Management programme supporting patients with chronic gastrointestinal conditions between clinic visits. The programme provides ongoing support through an interdisciplinary care team including care managers, nutrition specialists, behavioural health professionals and medication support resources. It targets patients with conditions such as inflammatory bowel disease, liver disease and GERD, focusing on nutritional health, functional health, mental health and medication management. The initiative aims to bridge gaps in care when patients manage conditions independently, enabling earlier identification of issues and timely interventions. Cosan's care team works closely with Gastroenterology of the Rockies' medical providers to monitor patient progress and reinforce treatment plans.
Connect with castle. Several interesting transactions closed in the Elder and Disabled Care sector over the past month. If you would like more info on these deals or would like to discuss the capital raising market for your company, please contact me. * Elder Maze Solutions, geriatric care management services that assist families in navigating elder care options, received development capital from New Majority Capital Management. * Vital Care Infusion Services, home infusion services that serve patients with chronic and/or acute conditions, received development capital from Albaron Partners. * Extendicare, a senior care provider in Canada that focuses on long-term care and home health care, received an estimated CAD 200.03 million of development capital. * Hygate Development, retirement residences that serve senior communities in Ontario, Canada, was acquired by Sienna Senior Living for $93.3 million. * LaSalle Park Retirement Community, retirement residence that caters to seniors seeking independent or assisted living, was acquired by Sienna Senior Living for CAD 67.2 million. * The Atrium Boca, senior living services that support personalized care and lifestyle needs, was acquired by BH Group Miami for $12.25 million. * CHS Group (Elder and Disabled Care), supportive care and disability-services management for individuals with intellectual disabilities, mental-health conditions, or mobility/age-related impairments, was acquired by VersiCare Group, via its financial sponsor Seven Hills Capital, through an LBO. * Clearwater Living, a senior living organization based in Newport Beach, California, was acquired by Health Wave Partners through an LBO. * Cosán, preventative care management platform that enhances health outcomes for patients with chronic conditions, raised $15 million of venture funding in a deal led by GI Alliance and Ziegler. * SafeinHome, software platform that integrates multiple IoT technologies to support independent living with remote support services, serving individuals with intellectual and developmental disabilities and aging adults, raised $25 million of Series D venture funding in a deal led by SEMCAP. Dominic cipollone. Managing director. Please contact me if you have any questions or would like to discuss your capital raise:
Cosan, a chronic care management company, has raised $15 million in a strategic growth equity round led by Ziegler Link-age Funds and Specialty Alliance. The funding will expand Cosan's AI-enabled virtual care platform, which helps healthcare providers deliver proactive support to patients with chronic conditions between office visits. The company currently serves over 130,000 patients nationwide, enrolling 300 new patients daily. Its platform uses AI tools to synthesise patient data, identify rising risks and streamline workflows whilst maintaining human-led care teams. The investment will support Cosan's expansion of multidisciplinary care teams and enhancement of AI-driven insights. The company's approach combines automation with human connection to support the healthcare industry's shift towards value-based chronic disease management.
Moorestown, NJ – According to filings with the U.S. Securities and Exchange Commission, Chronic Care Management dba Cosan Group is raising $6,512,597.00 in new funding. Sources indicate as part of senior management President, David Hunt played a key role in securing the recent investment and it will aid in aggressively expanding the company, as well as broaden and accelerate product development. About Chronic Care Management dba Cosan Group