Box Office Representative - Entertainment Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: On Call Permanent

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 20/Hr.

Pre Employment Requirements: Criminal Background Check

Mandatory Training Requirement: Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process.

OVERVIEW:

The Box Office Representative is responsible for delivering exceptional guest service while managing ticket sales and guest inquiries for concerts, entertainment events, and special experiences at Hard Rock Hotel & Casino Ottawa. This role serves as a key point of contact for guests, ensuring a seamless ticket purchasing experience while promoting Hard Rock's commitment to world-class entertainment and hospitality.

RESPONSIBILITIES:

• Process ticket sales, exchanges, upgrades, and refunds in accordance with company policies.
• Assist guests with event information, seating options, pricing, venue details, and promotional offers.
• Handle cash, credit card, and electronic transactions accurately while maintaining balanced cash drawers.
• Resolve guest concerns and inquiries professionally, escalating complex issues when necessary.
• Maintain a thorough understanding of current and upcoming events, concerts, promotions, and property offerings.
• Collaborate with the Entertainment, Marketing, and Guest Services teams to deliver a superior guest experience.
• Ensure compliance with all company policies, gaming regulations, and responsible cash-handling procedures.
• Utilize ticketing and point-of-sale systems to manage transactions and guest records.
• Maintain a clean, organized, and welcoming box office environment.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: 

• High school diploma or equivalent required.
• Previous experience in customer service, retail, hospitality, entertainment, or ticketing environments preferred.
• Experience handling cash and processing financial transactions accurately.
• Strong interpersonal, communication, and problem-solving skills.
• Comfortable working with ticketing software, point-of-sale systems, and Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, holidays, and event days.
• Must be eligible to obtain and maintain any required gaming licenses or registrations.

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

MANDATORY COMPLIANCE & ORIENTATION TRAINING

As a condition of employment, all successful candidates must attend and complete a mandatory three (3) consecutive day paid compliance and orientation program during the onboarding process. Attendance is required and candidates must be available for all scheduled training days. Due to the nature of this on-call banquet position, applicants should carefully consider their availability to participate in this mandatory training before applying.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.