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DoorDash launches return pickup service nationwide. By Nurul Hassan September 30, 2026 DoorDash introduced its new returns service alongside fresh app updates and expanded retail partnerships during its annual Dash Forward conference in San Francisco on September 29. The delivery platform, which expanded to include Costco shipments in the U.S. and previously tested drone deliveries with Lowe's and Wing, showcased its DoorDash Air drone at the event - though initial deployments will focus on food partners like Chipotle and Popeyes. CEO and co-founder Tony Xu led the presentation, outlining the company's latest initiatives alongside executives from Macy's, Chipotle, and Popeyes. A key highlight was Dasher Returns, which launched in select markets with plans for a full U.S. rollout in November. Shanna Prevé, DoorDash's chief revenue officer, described the service's operation: "Starting today, we're launching Dasher Returns," she said. "For a flat fee, DoorDash will come to your home, pick up your return, and take it back to the store for you." Using a Gap purchase as an example, Prevé demonstrated how customers can initiate returns immediately or schedule pickups. Once accepted, Dashers collect items and return them to the retailer's physical location. She emphasized the efficiency: "Because that inventory goes back on the shelves today, Gap has a chance to resell it to another mom, and I get my refund in days, not weeks." Prevé praised the process as "the return experience I wish I always had," noting the company aims to make 80% of retail orders eligible for Dasher Returns by 2026. The company also expanded its in-app marketplace, where retailers' products are searchable and frequently available for same-day delivery. Five new brands, Anthropologie, North Face, Timberland, Vans, and Macy's, will join the platform. Josh Janos, Macy's vice president of marketplaces and digital partnerships, explained the retailer's decision to integrate with DoorDash, following their 2020 partnership for white-label same-day and next-day fulfillment. He announced Macy's catalog would now be accessible through DoorDash's marketplace app. Additionally, DoorDash will participate in the 100th Macy's Thanksgiving Day Parade on November 26 in New York City. Macy's ranks No. 17 in Digital Commerce 360's Top 2000 Database. In addition to Dasher Returns, DoorDash detailed other new launches for customers and delivery workers on its platform. Those included: DoorDash MCP for corporate ordering, connecting AI agents to DoorDash's system, Text DoorDash, a system for ordering from DoorDash through text messages, currently open to users through a waitlist, and DashBuddy, a text-based SMS chatbot for delivery workers, which it refers to as Dashers, using the platform. The company also confirmed DoorDash Air will begin supporting Chipotle and Popeyes deliveries.

Macy's unveils official holiday advent calendars, including limited-edition 100th thanksgiving day parade release. Macy's official 2026 advent calendars are inspired by the iconic department store and beloved Christmas destination. September 23, 2026, 7:21pm If you purchase an independently reviewed product or service through a link on its website, WWD may receive an affiliate commission. It's the most wonderful time of year, at least for those that count down the days till they can open their advent calendars. And this year, Macy's is offering up three exclusive ways to celebrate the annual holiday ritual.

Macy's says Bold New Chapter strategy is driving sales growth at investor Conference. Macy's (NYSE:M) executives told investors at the Goldman Sachs Global Consumer and Retail Conference that the company's "A Bold New Chapter" strategy is producing sales growth, improved customer-service metrics and progress across its Macy's, Bloomingdale's and Bluemercury banners. Track Market Trends Chairman and Chief Executive Officer Tony Spring said the company is about two and a half years into the strategy, which was designed to improve store productivity, close underperforming locations, strengthen luxury banners and modernize operations. He said Macy's has posted growth in its Reimagine stores in nine of the last 10 quarters, has recorded five consecutive quarters of growth at the Macy's banner, and has exceeded its guidance in six quarters. Discover more Join Trading Exchanges Track Stocks Bonds "The A Bold New Chapter is working," Spring said, adding that Macy's store net promoter scores have increased by 10 points since the initiative began. Reimagine stores expand across the fleet. The Reimagine program began with 50 stores before expanding to additional cohorts of 75 and then 200 stores. Spring said the program combines improvements in merchandising, product presentation, fitting rooms, staffing, store density and price-point assortment. Macy's has added associates in departments including handbags, shoes and fitting rooms, while seeking to offer "more variety, less redundancy" in its merchandise assortment, Spring said. About 60% of Macy's store base and 75% of Macy's store business are now included in the Reimagine program. Chief Operating Officer and Chief Financial Officer Tom Edwards said the investments are capital-light, focused primarily on employees, customer experience, events and marketing. The company has seen sales gains following the initial investments and profitability improvements thereafter, he said. Edwards added that Macy's is testing and advancing additional store pilots this year as preparation for further Reimagine expansion in 2027. Bloomingdale's remains a growth engine. Spring described Bloomingdale's as a key growth driver, citing double-digit growth in each of the final two quarters of 2025 and growth of more than 9% in the preceding period. He attributed its performance to its strategy, merchandising, leadership, execution and positioning with an advanced contemporary-to-luxury customer. While disruption among competitors has helped support the banner's growth, Spring said Bloomingdale's has been able to capitalize because of its brand assortment, culture and execution. He said growth has been broad-based across apparel, accessories, men's, home, digital, physical retail, off-price, full-price, marketplace, licensed and owned businesses. The retailer recently launched its Hotel Bloomingdale's fall campaign in partnership with The Ritz-Carlton, featuring exclusive merchandise. Spring said the company sees additional opportunities through new Bloomingdale's locations, Bloomingdale's The Outlet stores and expanded digital and physical distribution. Edwards said Bloomingdale's represents a percentage of the overall company in the high teens and is "nicely profitable," though the company does not disclose banner-level profitability. Consumer trends, pricing and inventory. Spring said Macy's customers remain resilient but selective amid macroeconomic uncertainty. He characterized the outlook as likely to remain "choppy," citing potential inflation, interest-rate, oil-price, geopolitical and weather-related variables. The company is entering the fall season with inventory up 2.5% in the second quarter, in line with sales growth, Edwards said. Spring pointed to fashion trends including leather, suede, structured handbags, animal prints and boots as potential drivers of demand. Spring also said Macy's is seeing softness in plus-size merchandise while other apparel areas remain healthy, which he associated with early effects from GLP-1 use. The impact has appeared more prominently at Bloomingdale's and in higher-ticket categories, he said. Average unit retail, or AUR, has increased as Macy's improves its brand assortment and customer experience, executives said. Spring expects the pace of AUR growth to moderate in the second half as the company laps tariff-related price inflation. Macy's continues to maintain a range of "best, better, good" price points across its department-store assortment, he said. Guidance, margins and investments. Edwards said Macy's raised both its full-year sales and earnings outlook following its second-quarter results. The company's earnings-per-share outlook increased to a range of $2.15 to $2.35 from its initial range of $1.90 to $2.10, he said. Underlying gross margin improved by about 10 basis points in the second quarter, driven by assortment changes and other initiatives, Edwards said. He expects continued support from the base business in the second half, with supply-chain savings contributing more in the fourth quarter than the third quarter. The company is reinvesting tariff refunds into brand marketing, pilots for future Reimagine stores, selected value and pricing actions, and other strategic initiatives. Spring said Macy's has targeted price investments in areas where tariff effects and consumer sensitivity were greatest, including furniture and fine jewelry. Executives also highlighted artificial intelligence as a tool to support sales, customer experience and organizational effectiveness. Edwards said an AI conversational assistant was rolled out first online at Macy's, then in stores and at Bloomingdale's, and that customers using it are more engaged and spend more. The company is also using AI to improve inventory-allocation decisions, while evaluating investments based on expected returns. Looking ahead, Spring said Macy's remains committed to a go-forward Macy's store base of roughly 350 locations. The company has closed about 85 stores during the first two years of its strategy, while continuing to invest in omnichannel capabilities, faster delivery and store experiences. About Macy's (NYSE:M). Macy's, Inc is an American omnichannel retailer that sells a broad range of merchandise through department stores, specialty stores and digital platforms. Its product offerings include apparel, accessories, beauty products, home furnishings, jewelry, furniture and other consumer goods. Track Market Trends The company operates through several well-known retail banners, including Macy's, Bloomingdale's and Bluemercury. Macy's serves customers primarily in the United States through its stores and e-commerce websites, while Bloomingdale's offers fashion, accessories, beauty and home merchandise through department stores, outlets and digital channels.