Associate Content Operations Specialist - Overwatch

Team Name:

Overwatch

Job Title:

Associate Content Specialist (Contract) - Overwatch | Irvine, CA

Requisition ID:

R028307

Job Description:

Blizzard Entertainment is seeking an Associate Content Operations Specialist to join the Overwatch development team in Irvine, CA! 

As a key member of the development team, you will be responsible for delivering operational support for in-game commerce content, shop configuration, and live content releases that help bring new Overwatch experiences to players around the world. 

In this role, you will work with teams across commercial strategy, content development, and production to support the workflows and systems that connect game content to Blizzard’s and our partners’ commerce and distribution platforms. Your work will help keep content launches organized, accurate, and on schedule for players worldwide. 

This role offers a hybrid work week, with a mix of remote and on-site days, based out of our Blizzard Irvine studio.

Responsibilities 

• Support the creation, configuration, and maintenance of products for the Overwatch Shop and other initiatives, including viewership incentives, commercial partnerships, and special events in close cooperation with both internal groups and external partners/vendors. 

• Configure assets and associate game content with the products that unlock access to that content. 

• Maintain the Overwatch Shop schedule and layout configuration in collaboration with Commercial and cross-functional teams. 

• Implement product pricing and pricing updates during promotions and sales. 

• Coordinate with content development and production teams to track and document schedules for new product releases, shop updates, and related initiatives. 

• Help maintain accurate operational records, documentation, and configuration details across launches and updates. 

• Contribute to improvements in internal tools, workflows, and processes related to product and shop management. 

• Help identify and resolve configuration issues ahead of launch to support a smooth player experience. 

• Lead regional intake, configuration, and execution for APAC-specific content, including but not limited to cosmetic bundles, viewership incentives, commercial partnerships, pre-order efforts, and territory-specific campaigns & events.  

• Drive APAC operational coordination and readiness across internal stakeholders and regional partners by aligning cross-functional teams, maintaining clear documentation, proactively resolving territory-specific risks, and escalating to the wider organization as needed. 

Minimum Requirements  

• 2+ years of experience in digital commerce, content operations, live operations, digital supply chain, or digital product implementation and configuration. 

• Experience supporting shop content, product setup, campaigns, or operational processes in a fast-paced environment. 

• Experience working with cross-functional teams to support launches, promotions, or live content updates. 

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines with a high level of accuracy. 

• Strong verbal, written, and interpersonal communication skills. 

• High attention to detail, a proactive mindset, and a strong sense of accountability. 

• Comfort working within established processes while also helping improve them over time. 

• A collaborative, team-first approach and a commitment to acting in the best interests of the game and player experience. 

Bonus Points 

• Experience supporting a live product, live service game, or online game environment. 

• Familiarity with digital storefronts, content management systems, or commerce/distribution tools. 

• Proficiency with Microsoft Office tools, especially Excel, as well as Jira, Confluence, Flow, Shotgrid or similar applications. 

• Passion for Overwatch and Blizzard games. 

Your Platform 

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android. 

Our World 

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! 

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment.  We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! 

The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. 

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all the qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. 

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.  

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $24.43 - $45.19 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.