IT Infrastructure & Support Analyst
$80k - $90k+ Monthly utility allowance + 401(k) match
Mid
Carlsbad, CA, USA
HybridAt least three days per week in the Carlsbad office; periodic travel or after-hours support may be required.
IT OperationsSystem Administration
About the job
Requirements
- At least 3 years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking.
- Hands-on experience administering Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS.
- Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networking, and common network troubleshooting methods.
- Experience administering endpoint management, patching, device compliance, security tooling, and software deployment in a mixed-device environment.
- Understanding of identity and access management, least-privilege principles, multifactor authentication, single sign-on, and role-based access control.
- Experience with monitoring, ticketing, asset management, documentation, and change-management practices.
- Ability to analyze complex technical problems, document findings, identify root causes, and communicate practical recommendations.
- Ability to manage multiple priorities, work independently, meet deadlines, and escalate risks appropriately.
- Ability to work effectively with employees, technical teams, vendors, and offshore partners through strong written and verbal communication.
- Ability and willingness to work from the Carlsbad office at least three days per week and periodically travel or provide after-hours support as business needs require.
Responsibilities
- Serve as a first-contact Help Desk resource, working Asana ticket queues and supporting internal corporate customers.
- Troubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resources.
- Analyze recurring incidents and service requests, identify root causes and trends, and recommend automation or process improvements that reduce manual effort and operational risk.
- Assist in managing endpoints and identity in a mixed Windows and macOS environment using Microsoft 365 tools.
- Handle user account creation and access changes for onboarding and offboarding in partnership with HR People-Team partners, including account provisioning, workstation and laptop deployment and configuration, inventory, and secure decommissioning.
- Support administration of Active Directory single sign-on, Microsoft Entra, Intune, and the Microsoft 365 Defender environment.
- Help deploy and monitor Azure cloud configuration to protect cloud assets; administer and support core infrastructure services across Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS environments.
- Monitor system health, capacity, availability, and performance; investigate alerts and service degradation; and coordinate timely restoration of impacted services.
- Assist with backup, recovery, business continuity, and disaster recovery procedures; participate in recovery testing and document results and follow-up actions.
- Implement and support infrastructure changes using documented change-management practices, testing plans, rollback procedures, and stakeholder communications.
- Maintain technical documentation, network and system diagrams, asset records, configuration standards, runbooks, and knowledge-base articles.
- Partner with vendors and managed service providers to resolve incidents, coordinate maintenance, manage escalations, and validate service delivery.
- Participate in infrastructure projects, including evaluations, pilots, migrations, upgrades, office technology deployments, and system integrations.
- Provide scheduled on-call or after-hours support for planned maintenance and critical incidents when required.
- Collaborate on use of CrowdStrike Falcon Managed Detection and Response and Endpoint Protection Platform for threat detection and incident response, including responding to tickets and interacting with employees impacted by these events.
Desired Qualifications
- Experience with automation or scripting using PowerShell, Microsoft Graph, or APIs.
- Experience supporting Azure infrastructure, configuration management, infrastructure-as-code, or cloud governance.
- Familiarity with incident response, vulnerability management, backup and recovery, and disaster recovery testing.
- Relevant Microsoft, CompTIA, ITIL, networking, cloud, or security certification.
About the company
Manscaped focuses on male grooming with products designed for pubic hair care, aiming to make trimming and shaving safer and more comfortable. Its lineup includes razors, trimmers, skin-safe lotions, and other grooming tools designed specifically for sensitive areas and easy cleaning, with features like skin-friendly blades and waterproof designs for use in the shower. The company differentiates itself through a niche, focused brand built around the idea of “manscaping,” bold marketing that uses humor and celebrity endorsements, and high visibility from appearances on shows like Shark Tank, which helped broaden awareness. Manscaped’s goal is to normalize men's personal care, expand its product line, and grow its market share in the male grooming space by addressing a previously overlooked area with targeted solutions.
Company Size
201-500
Company Stage
N/A
Total Funding
$400K
Headquarters
Carlsbad, California
Founded
2016
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Simplify's Take
What believers are saying
- September 9, 2026 launched Ultra Gen 6 with Best Buy Canada and U.S. distribution.
- May 12, 2026 Beard Hedger Plus launched globally, broadening revenue beyond groin grooming.
- MANSCAPED says additional innovations arrive in early 2027, sustaining launch cadence and retailer interest.
What critics are saying
- The June 2025 Skull Shaver patent fight exposed copycat-vulnerability around shavers and form factors.
- Bursor & Fisher’s 2026 privacy allegations threaten consumer trust around sensitive browsing data.
- Heavy dependence on provocative grooming positioning risks commoditization if Target and Amazon discount aggressively.
What makes MANSCAPED unique
- MANSCAPED created below-the-waist grooming and still owns that category narrative in 2026.
- September 2026 Lawn Mower Ultra Gen 6 deepens a purpose-built groin-grooming hardware stack.
- May 2026 Beard Hedger Plus shows MANSCAPED can extend engineering into adjacent routines.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Unlimited Paid Time Off
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- 401(k) Retirement Plan
- 401(k) Company Match