C

Channel Talk

AI-powered customer messaging and CRM platform

Engineering Manager

Engineering LeadershipConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • Professional experience as an engineer and experience leading a project.
  • Experience working in a team-based agile development environment.
  • Practical experience with both TypeScript and Go.
  • Domain knowledge or integration development experience in e-commerce, commerce, order management systems, warehouse management systems, or marketplaces.
  • Experience developing SaaS platforms, software development kits, or app/plugin extensions.
  • Knowledge of integrations with major Japanese e-commerce platforms.
  • Operational experience in cloud-native environments using AWS or Kubernetes.
  • Interest in or implementation experience with AI agent or large language model integrations, such as function calling.
  • Team management experience, including member development and performance management; approximately five years of experience is the guideline.
  • Business-level or higher Japanese proficiency for customer and partner discussions.

Responsibilities

  • Develop external service integration apps for Channel Talk’s App Store and Commerce Protocol with ownership.
  • Perform development work as a player-manager within an agile development team alongside two team members.
  • Develop and improve applications to fit Japanese customers and business practices.
  • Develop marketing features in collaboration with partner companies.
  • Plan and execute development approaches to optimize Korean headquarters’ specifications for Japan.
  • Build the team with a view to future growth, with management of approximately five people anticipated.

Desired Qualifications

  • Experience supporting implementation and deployment of enterprise SaaS.
  • Experience using SQL, Python, or APIs.
  • Understanding of CRM, customer experience, or AI.
  • Experience using AI tools such as ChatGPT or Claude in work.
  • Involvement in product feedback or product improvement.
  • English or Korean proficiency for collaboration with the Korean headquarters team.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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