E-Commerce Key Account Manager - D2C

We're seeking a strategic Key Account Manager to drive growth through innovative product positioning and operational excellence. This role is responsible for developing creative marketing strategies, optimizing store design and listings, executing campaigns, and using data analysis to maximize ad performance and overall store efficiency..

What You Will Do

1. Business Growth & Strategy

• Drive growth and expansion for subsidiaries and brand partners by providing strategic support and operational guidance.
• Develop and execute store management strategies across Shopee, TikTok Shop, Lazada, and other relevant E-commerce channels.
• Lead and manage overall E-commerce sales activities, ensuring revenue growth, profitability, and market competitiveness.
• Identify new business opportunities, build partnerships, and negotiate with key stakeholders to expand market presence.
  
  

2. Key Account & Store Operations

• Manage end-to-end store operations: traffic, conversion, campaign execution, fulfillment, and customer ratings.
• Collaborate with brand partners on marketing plans, trade investments, and joint business planning.
• Ensure alignment between brand expectations and execution on online platforms.
  
  

3. Team Leadership

• Lead, mentor, and develop the Key Account Management team to deliver business targets.
• Define team KPIs, monitor performance, and provide direction and coaching.
• Foster a high-performance culture and cross-team collaboration.
  
  

4. Cross-Functional Collaboration

• Work closely with Marketing, Logistics, Supply Chain, and Customer Support teams to optimize campaigns and overall operations.
• Coordinate budgets, forecast sales, and prepare regular performance reports for senior management.
  
  

5. Data & Market Intelligence

• Monitor and analyze E-commerce performance metrics, leveraging insights to improve strategies.
• Stay updated with industry trends, platform updates, and emerging E-commerce technologies to ensure a competitive edge.
  
  

Who You Are

• A recognized university degree.
• Proficiency in Vietnamese & English.
• At least 5 years of experience in E-commerce, experience  in a leadership role (e.g., KAM Lead, E-commerce Lead, Commercial Lead) is a plus.
• Proven experience in e-commerce operations, store management, and online sales strategy.
• Strong knowledge of Shopee, TikTok Shop, and Shopify master is a plus.
• Excellent sales and business development skills, with the ability to build and maintain strong relationships with partners and stakeholders
• Data-driven mindset with the ability to analyze performance metrics and implement improvements accordingly.
• Strong leadership and communication skills, with experience in managing teams and working cross-functionally.
  
  
  

Why You'll Love It

• Competitive Salary
• Performance Review (2 times per year)
• Performance Bonus (1 time per year)
• Annual Leave: 15 days and other leave types
• Quarterly, Annual MVP Awards
• Private Health Insurance
• MacBook to be provided
• Good chance to explore new trends in the digital market
• Opportunity to learn and work with the most advanced advertising technology platforms
• Work in a professional, active, international, and dynamic environment