FirstHealth of the Carolinas

Nonprofit health system in central North Carolina

Patient Experience Ambassador

Customer ExperiencePosted on Nov 4

Full-timePinehurst, NC, USANo salary listedIn-person

About the Job

Requirements

A high school diploma, GED, or equivalent is required.
Two years of experience in service-oriented operations is required.
Must be able to work flexible hours and weekends.
Must be able to kneel, sit, stand, and walk for continuous periods.
Must be able to frequently lift up to 30 pounds.

Responsibilities

Greet and meet patients upon admission and during their stay.
Contact approximately 30 patients and family members daily.
Identify patient experience improvement opportunities through interviews, discussion, and observation.
Educate patients on services provided by the hospital, including Nursing, Food & Nutrition, and Environmental Services.
Act as a liaison between patients and departments.
Follow up on patient concerns to ensure resolution occurs and patients perceive the concern as resolved.

Desired Qualifications

Hospitality or healthcare experience is preferable.

Overview

Greets/meets patients as admitted and during the stay. Contacts approximately 30 patients and family members daily. Identifies patient experience improvement opportunities through interviews, discussion and observation. Educates patients on services provided by the Hospital, i.e. Nursing, Food & Nutrition, Environmental Services etc. Acts as a liaison between patient and departments. Follow-up on patient concerns to ensure that resolution occurs and the patient perceives this resolution.

Qualifications

Qualifications: High school diploma, GED or equivalent required. Two (2) years of experience in service-oriented operations required. Hospitality and healthcare experience preferable. Must be able to work flexible hours and weekends. Must be able to kneel, sit, stand and walk for continuous periods of time. Ability to frequently lift up to 30 pounds.

About the Company

FirstHealth of the Carolinas

Nonprofit health system in central North Carolina

FirstHealth of the Carolinas is a private, nonprofit health system serving central North Carolina through hospital and community care. Its hospitals and clinics combine primary and specialty care, including emergency medicine, cancer, heart and vascular services, rehabilitation, hospice, home care and virtual visits. The system also operates ambulance and critical care transport and community programs, linking acute treatment with support beyond hospital stays. FirstHealth's comprehensive cancer center and dedicated heart and vascular center bring advanced specialty services to the region. Formed in 1995 when Moore Regional Hospital and Montgomery Memorial Hospital joined, FirstHealth is headquartered in Pinehurst, North Carolina.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Pinehurst, NC
Founded: 1995

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