Lead Revenue Operations Analyst

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Alma is seeking a mission-driven Lead Revenue Operations Analyst to play a pivotal role in driving growth for Alma. The Lead RevOps Analyst will own the systems, processes, and analytics that our growth teams run on, building the infrastructure that turns data into decisions and actions. This individual will be a strategic partner across the entire business, collaborating with the Marketing, Operations, Product, Accounting, and Finance teams. This is a full time, fully remote position on our team. Occasional travel may be required for company or team events. 

What you’ll do:

• Manage and optimize the CRM, sales and marketing tools, data infrastructure, and the integrations that tie them together.

• Partner with and influence cross-functional teams to design and implement strategies that improve revenue generation.

• Lead projects from ideation through execution to improve revenue processes, including building technology enhancements within our revenue tools.

• Own the recurring reporting rhythm across sales and growth marketing, from weekly pipeline reviews to leadership business reviews, so data consistently drives visibility and decisions.

• Vet and select tools across the revenue tech stack, own vendor transitions and implementations from evaluation through go-live, and ensure clean, reliable data flow and stronger processes throughout.

• Troubleshoot issues and support end users across our revenue tools.

• Build and maintain the automation layer that powers our revenue processes

• Own the commission process, ensuring sales representatives are paid accurately and on time

• Drive provider acquisition forecasting, goal setting, and planning

• Own revenue data accuracy and infrastructure end to end, making a trustworthy data foundation accessible to growth teams and the company through BI tools.

What success looks like in this role:

• 95% of sales operations requests responded and resolved on time

• 90% of planned initiatives (from a quarterly roadmap) completed by their committed date.

• Maintain ≥ 95% unique (non-duplicate) records across leads, contacts, and accounts in Salesforce.

• 95% of reports/dashboards free of data errors or discrepancies when audited

• 90% of ad-hoc reports/analysis requiring no correction or clarification

• 100% of vendor contracts reviewed and renewed, renegotiated, or consolidated before their renewal deadline, with no lapses or unplanned auto-renewals.

What you’ll bring:

• You have 5+ years of experience in sales/revenue operations, business operations, consulting, or project management experience. 

• You're fluent in SQL, able to write and troubleshoot queries against a data warehouse to keep revenue data accurate, well-modeled, and usable across BI tools.You handle ambiguity well, operate as a generalist across strategy, systems, and execution, and are resourceful enough to build a path forward when no playbook exists.

• You've deployed Salesforce configuration yourself, including flows, validation rules, permission sets, and field-level security.

• You have built and maintained automations others depend on, not just one-off analyses.

• You have expertise in revenue tools (e.g., Salesforce, Marketo, Salesloft preferred) that let you design, troubleshoot, and implement complex revenue processes and automations.

• You have a proven track record of implementing sales strategies that optimize revenue generation processes.

• You're fluent with AI tools (e.g., Claude, ChatGPT, Workato) as a core part of how you work, using them to move faster and think more clearly.

• You apply AI judgment: knowing when to trust it, when to double-check it, and how to turn it into real leverage across the team's workflows.

• You break down complex challenges into solvable parts, craft compelling solutions, and drive results with clarity and precision.

• You have experience owning vendor relationships.

• You specialize in designing, improving, and implementing operational processes.

• You're highly organized and detail-oriented, with exceptional project management skills.

• You stay current on industry best practices and emerging trends in revenue operations.

Benefits:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access toWellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.