Tesla

Makes electric cars, robotaxis and grid batteries

Desktop Support Technician - IT Operations

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timePalo Alto, CA, USANo salary listedIn-person

About the Job

Requirements

A minimum of four years of desktop support experience, including Windows, Mac, and/or Linux (Ubuntu).
Experience providing IT support in an enterprise environment using Active Directory, Azure, and Exchange.
Strong written and verbal communication skills, including the ability to explain technical information clearly and professionally.
Strong customer service skills, attention to detail, and follow-up.

Responsibilities

Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment.
Troubleshoot hardware and software issues on Windows, Linux, and macOS.
Provide software support for general-use and engineering applications, including GitHub, Kubernetes, Docker, Autodesk products, Adobe Suite, O365, 3DX, and CATIA.
Use device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF, and Intune to troubleshoot issues.
Troubleshoot basic network issues on local endpoints, including DNS, DHCP, and VPN issues.
Create, edit, and improve technical articles and other procedures for company systems.
Collaborate with IT teams such as Asset Management, O365, Information Security, Desktop Engineering, and Network Operations to escalate and resolve enterprise-level issues.
Manage daily tickets and resolve issues within service-level agreements defined by IT Operations policy.
Take ownership of special projects, involve relevant teams, and ensure timely completion.

Desired Qualifications

Linux server experience.
Experience troubleshooting engineering applications.

Category	Engineering & Information Technology
Location	Palo Alto, California
Requisition ID	286248
Type	Full-time

Job Description

Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.

Job Responsibilities

Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment
Troubleshoot hardware and software issues on Windows, Linux and MacOS
Provide software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
Create, edit, and improve technical articles and other procedures for systems at Tesla
Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise level issues
Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy
Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner

Job Requirements

Minimum of 4 years desktop support experience including Windows, Mac and or Linux (ubuntu)
Linux server experience preferred
Experience troubleshooting engineering applications preferred
Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
Excellent customer service skills, strong attention to details with excellent follow up

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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