Centralized Scheduler

JOB SUMMARY

Centralized Scheduler will greet patients arriving at appointments at the clinic in a courteous and professional manner, and schedule patient appointments by phone. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information.

DUTIES AND RESPONSIBILITIES

• Assist with pre-calls and call reports.
• Confirm patient’s appointments.
• Schedule appointments for patients using the electronic health system, following PCMH standards.
• Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards.
• Direct non-scheduling calls to appropriate department or extension.
• Respond appropriately to patient inquiries.
• Follow up with patient calls where necessary.
• Will be knowledgeable of LEP policy to accurately manage our non-English speaking patients.
• Maintain a friendly, courteous, and professional tone when handling all incoming calls.
• Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate.
• Performs other duties as assigned by supervisor.
• Will float between NHA medical clinic offices.
• Requires own insured vehicle and a good driving record.

SKILLS/QUALIFICATIONS

• Require, High School Diploma or GED equivalent.
• Detail oriented along with the ability to manage time efficiently.
• Pleasant and professional demeanor and temperament during times of stressful and difficult situations.
• Ability to relate effectively to a diverse group of patients in a professional and courteous manner.
• Computer knowledge is required. 
• Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders.
• Must show ability to resolve patient or customer concerns within the parameters given by the employer.
• Ability to maintain patient confidentiality.
• Must be able to work independently in a fast-paced environment with regular interruptions

This is a full-time position, Monday – Friday, no weekends, or holidays.

We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO.

WHO WE ARE

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women's health center, senior centers, and a full-service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

We are a drug free workplace, and an Equal Opportunity Employer.