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Mark43

Cloud-based public safety software suite

Platform Engineer - DevEx

Platform EngineeringConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 5 years of experience in Platform Engineering, DevOps, and/or Developer Experience.
  • Strong experience with AWS and cloud-native architectures.
  • Deep experience with Kubernetes and containerized systems.
  • Strong experience with Infrastructure as Code (Terraform) and GitOps (such as ArgoCD).
  • Experience building and optimizing CI/CD systems and pipeline-as-code workflows.
  • Demonstrated ability to improve developer experience and platform usability at scale.
  • Strong systems thinking, including tradeoffs between reliability, cost, and developer velocity.
  • Understanding of security and compliance best practices in cloud environments.
  • Applicants must be authorized to work for any employer in the country in which the role is being hired.
  • Employees must appropriately use company electronic information resources, follow relevant security policies and guidelines, protect resources under their control, and promptly report security-related incidents and violations.

Responsibilities

  • Own and evolve the internal developer platform, focusing on reliability, scalability, and developer productivity.
  • Build self-service platform capabilities, including Infrastructure-as-Code modules, GitOps workflows, golden paths, and onboarding templates.
  • Improve developer experience by reducing friction in local development, CI/CD pipelines, deployments, and debugging workflows.
  • Design and optimize pipeline-as-code systems to improve build performance, reliability, and feedback cycles.
  • Drive adoption of GitOps and Infrastructure as Code best practices across the organization.
  • Lead initiatives to improve operational excellence, including system reliability, resilience, and incident response.
  • Partner with Product, Engineering, and Security teams to align platform capabilities with business needs.
  • Own and deliver large cross-team platform initiatives that shape how engineers build and operate software.
  • Participate in a shared on-call rotation to support critical infrastructure.
  • Use tools including Terraform, Kubernetes, Helm, ArgoCD, and DataDog to build scalable platform primitives and improve developer workflows.

Desired Qualifications

  • Familiarity with defining SLOs, alerting strategies, and instrumentation best practices.
  • Experience with developer platforms and modern build systems.
  • Experience improving local development environments, such as devcontainers, Docker workflows, Tilt, or Skaffold.
  • Exposure to FinOps practices and cost optimization.
  • Experience integrating AI/LLM capabilities into developer workflows, including AI-assisted debugging or incident triage, automated incident summaries, or developer assistants.
  • Knowledge of compliance and data governance requirements in regulated environments.

About the Company

Mark43

Cloud-based public safety software suite

Mark43 provides cloud-based software for public safety agencies, offering CAD (computer-aided dispatch), RMS (records management), and Analytics to manage and analyze police data. The products run in the cloud and are accessed by staff anywhere with internet, on subscriptions that include updates, support, and customization. It differentiates itself with an integrated, cloud-native platform focused on public-safety workflows, helping departments replace on-premise systems and standalone tools. Its goal is to improve community safety and quality of life by making public safety operations more efficient and data-driven.

Company size
201-500
Company stage
Late Stage VC
Total funding
$318M
Headquarters
New York City, New York
Founded
2012

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