Director, Services Business Development - Retail & Commerce

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Services Business Development – Retail & Commerce (Fluent in Dutch)Overview

Mastercard Services helps organizations make better business decisions through data, insights, consulting, and technology-enabled solutions. As Mastercard continues to expand its Services business in the Netherlands, we are seeking a Director, Business Development to drive growth across Retail & Commerce organizations.

This role will focus on building commercial relationships with leading merchants, identifying new opportunities, and helping customers solve business challenges through Mastercard's broad portfolio of Services offerings. Working closely with specialist sales teams and internal partners, the successful candidate will play a key role in expanding Mastercard's presence within one of its strategic growth segments while supporting long-term revenue growth across the Dutch market.

All About the Role

• Drive growth of Mastercard Services across Retail & Commerce organizations in the Netherlands.
• Develop and expand executive-level relationships within major retail, ecommerce, and fintech accounts.
• Identify new commercial opportunities and build a qualified sales pipeline.
• Lead customer discussions to uncover business priorities and align Mastercard Services capabilities to customer needs.
• Coordinate with specialist sales teams to bring relevant expertise and solutions into customer engagements.
• Drive sales opportunities across Mastercard's Services portfolio of data & insights, security, payment consulting and loyalty solutions.
• Partner with internal stakeholders to develop sales strategies and support successful opportunity execution.
• Maintain strong knowledge of market trends and customer priorities within the Retail & Commerce sector.
• Contribute to growth strategy development and execution for the Dutch market.
• Represent Mastercard externally at customer meetings, industry events, and commercial discussions.
• Operate as an individual contributor, taking ownership of business development activity and commercial opportunities while leveraging Mastercard's broader network of specialist and internal partners.

All About You

• Extensive experience in business development, enterprise sales, consulting, or related commercial roles.
• Proven experience working with senior decision-makers within large organizations.
• Strong track record developing and growing commercial opportunities in complex sales environments.
• Experience engaging customers within Retail & Commerce sectors or advising organizations operating in those industries.
• Ability to identify customer challenges and align solutions to business priorities.
• Experience working across matrixed organizations and coordinating multiple stakeholders throughout a sales process.
• Strong commercial acumen and ability to influence strategic customer discussions.
• Fluency in Dutch and English.
• Experience with data, analytics, insights, technology, or consulting-led solutions preferred.
• Payments industry experience, strategy consulting experience, or retail-focused commercial experience preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.